Company Description
"We're not in the shipping business; we're in the information business" -Peter Rose, Expeditors Founder
As a Fortune 500 company, Expeditors employs more than 15,000 trained professionals in a worldwide network of over 300 locations across six continents.
Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.
Our services include the consolidation and forwarding of air or ocean freight, customs brokerage, vendor consolidation, cargo insurance, time-definite transportation, order management, warehousing, distribution and customized logistics solutions.
Expeditors is headquartered in Seattle, Washington.
Job Description**
Scope of Position**:
A Customer Service Representative (CSR) is responsible for all the activities associated with the management and execution of procedures in order to meet customer's expectations including but not limited to customer communication, customer inventories, shipping and receiving.
The customer service representative is the key element to providing customer service to our customer as it is the cornerstone to our business.
- Provide daily operational reports that are accurate and timely, (KPIs, Metrics, Customer scorecard, etc.)
- Perform daily data entry for receiving, order allocation, shipping and inventory management within our Warehouse Management System, depending on customer requirements specified on the DLSOP.
- Provide warehouse staff with necessary documents and information needed to complete receiving, and to ship orders.
Process in place and checklists need to be completed at all times.
- Provide support to warehouse staff in performing Distribution operations, projects or research
- Ensure that inventories are carried out for each customer as required, Provide OSD reports to all customer within 24 hours.
- Proper follow up to any service oriented task, able to make proper decisions based on daily activities, ability to work under stress and on a fast paced environment.
- Follow procedures adequately and maintain a high level of organization on your workstation, documents control and calendar
- Scanning of all documentation relevant to their operation in proper form
- Coordinate and communicate customer requirements to the warehouse teams, the CSR is the face of our company with the customer, positive attitude, professionalism and exceptional customer service skills are needed to fulfill this position.
- Suggest and propose to the Operations Supervisor any potential enhancements to the operation, ideas and suggestions are always welcome.
- Follow company policies at all times.
- Notifying customers both internal and external of problems and/or delays
- Timely response to all customer inquiries
- Monthly data capture to present customers with executive summaries of volume and performance
**Qualifications**:
- Ability to foresee issues and prompt solution to current issues, need to be proactive and use all tools and resources to provide solutions to our customers.
- Strong attention to detail, a lot of controlled documents with sensitive information are handled every day.
- Ability to build and develop relationships with our customers, phone calls need to be done constantly to develop the relationship.
Calls must be scheduled periodically with all customers to maintain an excellent level of satisfaction and customer service.
- Fluent communication in Spanish - English
- Experience and ability to operate Office programs - Word, Power point, Excel
Additional Information
Expeditors offers excellent benefits:
- Paid Vacation
- Health Plan
- Life Insurance
- Employee Stock Purchase Plan
- Training and Personnel Development Program
All your information will be kept confidential according to EEO guidelines.