**About Us**:
Epicor Software is a global technology leader dedicated to helping businesses drive growth for more than 45 years. Our modern, industry-specific software helps customers boost efficiency and productivity by simplifying and automating everyday processes. We have a stellar team of nearly 4,000 worldwide employees who are passionate about building exceptional products and solutions through teamwork, constant innovation, and integrity. We strive to hire and reward star players who inspire one another and drive results for the business and our customers.
**About the role**:
**Your Responsibilities**:
- Professionally handle client calls, offering effective solutions and advice.
- Engage with clients to perform remote testing, support, and troubleshoot technical issues.
- Maintain and adhere to high Service Quality levels.
- Ensure timely resolution of all issues and keep clients informed of progress.
- Participate in relevant Epicor product training courses aligned with our certification scheme.
**Qualifications for Success**:
- Proficiency in English (both written and spoken).
- Degree in Manufacturing-related fields (e.g., Industrial Engineering, Mechanical Engineering).
- Demonstrated expertise in aligning technology solutions with business needs.
- Familiarity with ERP is highly advantageous.
- Minimum of three years of related experience (preferred but not essential).
- Valued: Customer service experience.
**Additional Skills That Make You Stand Out**:
- Manufacturing/Technical Skills.
- Exposure to a production environment with understanding of manufacturing concepts, terminology, processes, and procedures.
- Knowledge/exposure to computerized Manufacturing Planning and Control (MPC) is preferred.
- Excellent verbal communication skills.
- Service-oriented mindset with the ability to prioritize tasks in a stressful environment.
- Strong analytical, troubleshooting, and problem-solving skills.
- Ability to work independently with mínimal supervision.
- Willingness to learn and explore new technologies.
**Why you should click "Apply"**:
In a role like the Manufacturing Support Analyst, you will develop agile skills that can be applied into many different areas of the business. The skills that you already possess will only continue to grow, giving you the opportunity to develop professionally — and to grow your career in any direction you choose.
Tipo de puesto: Tiempo completo
Sueldo: $27,000.00 - $28,000.00 al mes
Horario:
- Turno de 8 horas
Prestaciones:
- Bebidas gratis
- Estacionamiento de la empresa
- Estacionamiento gratuito
- Seguro de gastos médicos
- Seguro de gastos médicos mayores
- Seguro de vida
- Vales de despensa
Tipos de compensaciones:
- Bono anual
Educación:
- Licenciatura terminada (Deseable)
Experiência:
- Manufactring process: 1 año (Obligatorio)
- Distribution process: 1 año (Obligatorio)
- Customer Support: 1 año (Obligatorio)
Idioma:
- Advanced English (Obligatorio)
Lugar de trabajo: Empleo presencial