.**Job Description**:This is a Hybrid role.- Subject matter authority for Global Warranty Management (GWM), Service Policies and procedures and Warranty administration.- Supports integration of Warranty administration functions.- Provides Warranty support for all of the zone team members.- Develops and implements necessary dealer training.- Coaches dealers, Managers of Aftersales and District Managers of Aftersales in the area of Warranty administration.- Holds themselves and others accountable for demonstrating GMs values and cultural behaviors.- Performs other related duties as assigned.**Additional Job Description**:The **District Manager Aftersales **is the organization responsible for supporting GM's global dealer network with tools and equipment, technician training and warranty administration. In addition, this organization is responsible for helping to identify product quality concerns. This role is responsible for ensuring continuous improvement, effective delivery, customer retention and profitability in service operations. Performs observations, assessments, interviews and analysis to provide key insights to dealership leadership on their performance and areas in which they can improve.As a **District Manager Aftersales **, your responsibilities will be:- Sales targets and market shareAssisting the dealer in implementing initiatives to increase customer pay businessFocus on processes and performance at Service laneSearch for promotions and market opportunities to bring customers to service laneIncorporate aftermarket initiatives within the overall business plan distributorImplement and follow up the 25 point inspection as means to increase parts sales per vehicleSupport dealers with RIM in order to optimize and meet required targets for compliancePromote and include dealers in yearly marketing plan as guide for increasing customer retention- Improve customer retentionEnsuring that information is shared by dealers by means of data sharingIdentifying opportunities aimed at the implementation of a CRM processIncorporate the concept of customer retention in the overall business plan distributorDeveloping staff skills aftermarket distributorGuide the integration of Aftersales as one whole team (parts and service)Promoting participation and effective use by the dealer in GMM retention initiatives:Chevrolet Express ServiceBDC (Business development Center)Standard maintenance CostsMarketing programs and service promotions- Supporting the initiative of Outstanding Customer Experience (OCE)Improving CSISupporting the implementation of the standard GMM operation and facilitiesEnsure staff aftermarket distributors are trained / certifiedRepresenting GMM and its brands as ambassadorTo ensure a proper process of executing service recalls- Maximize the profitability of DistributorAssisting the dealer in identifying areas to improve profitability through business process