As a Dynamics 365 Support Engineer, you will be responsible for ensuring the smooth operation and maintenance of our clients' Dynamics 365 systems.
This is a dynamic and challenging role that requires technical expertise, problem-solving skills, and strong customer service abilities.
You will play a crucial role in helping our clients achieve their business objectives and provide them with the support they need to thrive in today's competitive market.
**Responsibilities**:- Be part of a team and develop your skills as you solve complex technical issues in Microsoft Dynamics 365 product group- Deliver digital support experiences that create efficiency and value for our customers, our people and Microsoft.- Demonstrate customer obsession and commitment to customer success in all interactions.
Deeply understand our customers and deliver customer desired outcomes.- Be a MSFT ambassador and lead by example.
Create clarity by understanding and reinforcing business goals.
Generate energy by building enthusiasm, pride, resiliency and enabling a productive and inclusive work environment.- Deliver success by being curious and seeking solutions to tough problems.- Manage relationships with your customers and provide technical documentation for the troubleshooting steps.- Report software issues and be an advocate for product improvement using customer suggestions.- Develop specialized expertise by supporting Microsoft Dynamics 365 for Operations.- Document your knowledge and share it with others.- Use tools for debugging and root cause analysis.- Provide in-depth technical support for customer service delivery via telephone, written correspondence, or electronic service regarding technically complex, escalated problems.- Engage and collaborate with other Microsoft groups, including escalation teams and the development team, in gaining resolution to critical, complex issues.- Represent Microsoft professionally in customer and partner onsite visits, where travel may be required.- Create advanced online technical content including Knowledge Base articles, training documents, blogs, etc.- Participate in planned team-wide shift rotations to cover business needs, including 24x7 "On-Call" responsibilities and extended (evening shift).- Present technical content to various audiences including customers, partners, and internal stakeholders**Requirements**:- At least 4+ and up to 8 years of experience in Dynamics 365 working in one or more of the following Supply Chain Management areas:- Sales order and Purchase order processing- Manufacturing and Master planning- Inventory and Warehouse management- Inventory costing and Transportation management- Advance warehouse Management- Product information Management