.Company DescriptionHitachi Solutions is a global Microsoft solutions integrator passionate about developing and delivering industry-focused solutions that support our clients to deliver on their business transformation goals. Our industry focus, expertise, and intellectual property is what truly sets us apart. We have earned, and continue to maintain, a strategic relationship with Microsoft. Recognized for our achievements - teaming with our clients to deliver innovative digital solutions and services - is how we have achieved year after year recognition.As their trusted advisor, we support our clients to deliver on their strategic business initiatives as they unify, automate, and modernize their data and operations to increase efficiency, reduce costs, and enhance their customer's experience. Our over 3,000 team members across 14 countries, and our 18 years of 100% focus on Microsoft technologies and business applications, is how we deliver excellence through expert services and industry-focused cloud solutions.A part of Hitachi, Ltd., our company has a long and rich history of innovation, financial strength, and international presence of one of the world's largest companies. Since 1910, Hitachi, Ltd. has been a leader in manufacturing innovative products and solutions that support industry and social infrastructure around the globe supported by 303,000 employees in over 100 countries and across 864 companies.Job DescriptionResponsibilitiesEngage in Dynamics CRM implementations, nurturing the project through all phases from discovery and planning to deployment, ensuring a smooth and inclusive journey for all stakeholders.Serve as a beacon of CRM/CE knowledge, offering insights and guidance to customers and team members, ensuring solutions are tailored to meet client aspirations and needs effectively.Play an active role in uncovering clients' sales, marketing, and customer service needs through empathetic discovery meetings, ensuring a deep understanding of their requirements.Guide and facilitate the design process for key modules, collaborating closely with the Development Team to craft, detail specifications for, and implement customizations. This includes nurturing any custom code or data migration requirements with a focus on utilizing SQL Server Reporting Services.Conduct end-user training sessions with a nurturing approach, fostering learning and competency. Create and maintain comprehensive knowledge transfer documentation to empower clients and ensure sustained success.Innovate and continuously enhance CRM implementation standards and tools, ensuring they are not only effective but also intuitive and user-friendly.Present tailored demonstrations of the technology solution, ensuring they resonate on a personal level and clearly illustrate the value and relevance to the client's unique context