**¿Who we are?**Payclip is changing the way payments work in Mexico! We are empowering people to exchange value directly from a mobile device. Clip enables anyone to accept card payments, at any time, and anywhere by turning your smartphone or tablet into a card terminal. We´re a well-funded quickly growing FinTech startup. We are the leaders in our market and are accelerating to extend our lead and move into new markets.**The Role**:We are looking for a **E-Managed Sr. Executive** to be part of this amazing and fast-growing Fintech to make sure we bring the best talent to join Clip while sustaining our culture and fast-paced growth.As a E-Managed Sr. Excecutive you will be responsible of retaining and developing a large portfolio of merchants, mostly managed though massive communication tools. For this position is fundamental to get a deep understanding of the transactional and usage data, merchant´s needs, Clip´s Value Offer and use cases in order to identify opportunities and recommend growth strategies.**What will I do**:- Analyze and understand clients´ behavior and industry trends.- Develop an effective strategy to prioritize clients and decide when is strictly necessary a 1:1 contact- Ensure a great customer experience on every interaction with our products- Manage inbound communications from WhatsApp- Attend to and resolve escalations made by the client- Delivering reports on communication results and their effectiveness in terms of conversion- Bachelor degree in Business Administration, Marketing or related fields- +3 years in large portfolio management, customer success or post-sales- Experience in setting up marketing campaigns through WhatsApp is desirable- Intermediate English leve- Salesforce (Marketing Cloud or Service Cloud) is desirable- Strong organizational, analytical and time management skills- Excellent written, verbal, and interpersonal communication skills**_At Clip we embrace and honor the differences of our Clippers, and together we create a vibrant and extraordinary culture in a space where everyone can be their true self and thrive to their full potential._****_ We promote access to the same opportunities in a safe and respectful space, free of discrimination and harassment._****_ Diversity, equity and inclusion have been part of Clip since its foundation and are a key part of our essence. Together we make the extraordinary happen!_****_ If you are unstoppable, creative and have the skills we need, we want to hear from you!_
