**Job Description**:
Press space or enter keys to toggle section visibility
OVERVIEW/BASIC FUNCTION:
He/She leads, manages and organizes all aspects of Rooms Division to the highest professional standards and in accordance to the standard operating procedures.
He is also fully responsible for the compliance to instructions ruling the hotel industry connected to the Rooms Division or any of its sub departments.
He is directly accountable for the operation of Laundry, Front Office, PBX, Concierge, Butlers, Reservation, Transportation, Housekeeping, Romance, SPA, Gift Shop and Guest Experience Departments.
OBJECTIVES, RESPONSIBILITIES AND COMPETENCES
PRIMARY DUTIES:
- Identifies key areas, issues and concerns and acts on them immediately.
- Formulates clear statements of objectives for his department and ensures their timely implementation.
- Develops realistic action plans aimed to introduce/ and/or improve services, procedures and working methods in accordance to the short, medium and long-term goals set by the Planning Team
- Monitors systematically the performance of the department and intervenes immediately if deviations occur.
- Maintains an excellent reputation in the eyes of the public, the owners, the management, our guests and staff.
COMPETENCES:
- Staff: Recommends terminations, hiring, promotions and transfers within his department, pending approval of the Hotel Manager(s).
- Financial competences: as elaborated in the job particulars.
- General competences: as elaborated in the job particulars and/or as delegated to him by the Hotel Manager(s).
JOB PARTICULARS:
- Is vested with the following basic competences:
- Staff competences as described above.
- The financial competences include room-rate discount approval within the set operational parameters.
Waiving of late check-out charges for commercial reasons.
Approval of petty cash vouchers in connection to Rooms Division matters.
Initiating purchase orders for recurrent and non-recurrent items in accordance to the operational, investment and replacement budgets.
Salary adjustments in accordance to the approved salary scales.
- General competences include independent planning, implementation and monitoring of departmental short -, medium
- and long-term objectives and goals.
Drafting of standard operating procedures for his field of activity.
Determining working methods.
- Is responsible to ensure that training is an on-going process throughout the department and that specific training needs of individuals or groups are met and discussed with the Training Manager.
- Is responsible to conduct monthly meeting of the department's supervisors and administrative staff.
(Managers of other departments should also be invited and encouraged to attend).
- Is responsible for the achievement of the set financial and operational targets.
- Ensures proper skills training and knowledge tests to maintain top efficiency in service.
- Ensures proper front office procedures to include reservation, check-in, concierge service, information, message handling, telephone operation, housekeeping operation, airport representative and transportation, butlers and concierge service.
- Assures over-booking situations are handled personally or through a delegated senior member of his staff.
- Ensures proper housekeeping procedures as per operating standards.
- Together with the Executive Housekeeper is responsible for in-house and external laundry operation as well maintained impeccable all the public areas.
- Together with the Front Office Manager and Butler Coordinator is responsible for the smooth operation of the butler and Front Office and Butler departments.
- Evaluates constantly the manning guide and plans the staff requirements to suit the operational requirements.
- Coordinates the inter
- and intra-department activities through a proper information system, departmental meetings and direct intervention.
- Liaises with HR regarding housekeeping of the staff quarters as well as room allocation.
- Takes action on any control weaknesses and ensures non-recurrence.
- Produces reports as requested by the management on fixed schedules or on a case to case basis.
Ensures timely submission thereof.
- Coordinates closely with the Sales & Marketing Director all actions and promotions related to Rooms Division.
- Supervises The SPA Department in coordination with the SPA Manager.
- Supervises the Security department and coordinates with the activities and daily work as well as communicates with our Security Manager.
- Prepares departmental budgets and forecasts in conjunction with Director of Sales & Marketing and adjusts Rooms Operations accordingly.
- Carries out other duties that may from time to time be assigned to him.
- Coordinates and implements hotel corporate rate guidelines with his team, as supplied by the Director of Sales & Marketing.
- Sets relevant yield parameters for all operations in liaison with the Director of Sales & Marketing and based on relevant m