Founded in 1982, WPO is the largest independent provider of holistic wellbeing solutions. Through our customized programs, and comprehensive global network of credentialed providers and professionals, we support individuals to become healthier, happier and more productive both personally and professionally. Trusted by 51% of Fortune 500 companies, we deliver high quality care digitally and in-person to over 75 million individuals across 116,000 organizations in more than 200 countries and territories.Workplace Options is seeking a qualified EAP Clinical Counsellor to join our clinical team in Monterrey. Our clinical department provides counseling services on a global scale including telephonic support, clinical case management, structured telephonic counseling, applicable resource referral and short term counseling.**Responsibilities**:- **Provide telephonic counselling, in-the-moment support and crisis telephonic management in a supportive, ethical and professional manner while maintaining client-confidentiality.****Appropriately refer clients to external resources or within WPO as part of our holistic approach.**- **Maintain clear clinical and task-oriented documentation in case management system.**- **Possess genuine listening skills and can provide short-term clinical interventions such as CBT, Motivational Interviewing and solution-focused techniques.**- **Ability to work with clients presenting with substance abuse, situations of crisis, mental health symptoms and/or family/relationship-related concerns impacting personal or work performance.**- **Develop clear and concise treatment plans for clients with various session models.**- **Assess clients thoroughly to ensure short-term counselling appropriate.**- **Follow-through with additional tasks as identified by the clinical management team.**- **Culturally sensitive to our clients and flexible using a telephonic interpreter as needed.****Flexible with regards to schedule - may be required to work some shifts outside regular shift hours to support the needs of the business and client volume intervals.**- **This job description in no way states or implies that these are the only duties to be performed in this role and therefore, this employee will be required to follow any other functional-related instructions and to perform any other duties requested by his or her supervisor.****Requirements**:Qualifications:- Ability to provide counselling in both Spanish and English.- Social worker, Counsellor or Psychologist with accompanying Master's degree or diploma.- Minimum 2 years direct client-contact providing counselling or mental health services (post-qualification).- Experience providing assessments and/or using clinical assessment tools.- Training in mindfulness or solution-focused counselling an asset.- Ability to work evening and weekend shifts.