Early Career Solution Customer Service North AmericaCuernavaca, Morelos (Hybrid)Position SummaryThales is looking for an Early Career Solution Customer Service North America who will be responsible for coordinating the Order Processing with appropriate Solution Sales, Project Managers, Sales Operations, and Finance teams, taking total ownership of customers' orders from the Purchase Order receipt to delivery and invoicing.In this position, you will also be responsible for Customer Satisfaction and Service Excellence in terms of Order Processing and follow-up from the customer point of view, as well as supporting Mobile Connectivity Services Solutions strategy and business execution.Key Areas of ResponsibilityCheck Customer's Purchase Orders and translate to Thales' ERP PRJ (Projects) OM (Order Management) Modules system to allow treatment from Project Managers and Finance Controller.Organize kick-off meetings (Engagement Review) at purchase order receipt for large or non-recurrent projects with all solution actors (Solution Sales, Project Manager, and Finance Controller), and if applicable, with Logistics, Purchasing, and/or Business Efficiency teams.Ensure that all documentation (3S pack and approvals, Purchase Order/Contract, Quotation & Commercial Proposal) has been sent by Solution Sales.Act as the main interface between Solution Sales, Project Manager, and Finance Controller.Responsible for compiling reports for the entire business entity for key business partners' review.Work with other business units' Customer Service to ensure cohesive levels of service for cross-selling solutions.Minimum QualificationsBachelor's degree in international business, Administration, or similar.Minimum 1 year working experience in Customer Service or related field.Fluency and a proficient level of business English.Experience with sales administration and logistics including Incoterms (international commerce terms), Payment Terms, Taxes, and customs rules.Able to work in complex administrative structures.Customer-oriented, organized and detail-oriented, team player with strong interpersonal communication, excellent oral & written communication.What We OfferThales provides an extensive benefits program for all full-time employees working 30 or more hours per week and their eligible dependents, including the following:Elective Health and Dental plans.Company paid holidays, vacation days, and paid sick leave.Company provided Life Insurance.Training pathway.Why Join Us?Say HI and learn more about working at Thales click here.#LI-Hybrid#LI-MO1At Thales, we provide CAREERS and not only jobs. With Thales employing 80,000 employees in 68 countries, our mobility policy enables thousands of employees each year to develop their careers at home and abroad, in their existing areas of expertise or by branching out into new fields. Together we believe that embracing flexibility is a smarter way of working. Great journeys start here, apply now!#J-18808-Ljbffr