EBS Financial Senior Technical Support EngineerThis position is for a Technical Support Professional with a functional background in Financials.
Candidates should have a good understanding of Oracle EBS or other ERP Financial Software knowledge.Experience in the accounting lifecycle with knowledge of common enterprise structures setup, journal processing, financial reporting, interfaces, period close processes and activities and Financial Reporting Workspace are highly desired.
Support or consulting experience with Oracle Financials or other ERP Financial solution is preferred.Responsible for providing excellence in customer service support, tracking incidents, diagnosis, replication, troubleshooting, and resolution of complicated and critical cases.
The focus of this position is to provide Customer Service on a technical and functional level and to ultimately drive complete and total resolution of each service incident.Functional/Technical Knowledge & SkillsExcellent analytical and problem-solving skillsStrong understanding of ERP product(s), specifically FinancialsEBS Financials experience preferred; EBS General Ledger, Accounts Receivable and Fixed Assets experience are helpful but working knowledge of EBS Accounts Payable is desired and experience with Accounts Receivable, Fixed Assets, or other ERP Financial Solutions is a plus.Functional/Technical background in assigned product area (Financials) and exposure to associated systems and softwareTechnical skills in any of the following are desirable: RDBMS, SQL, PL SQL, XML, Java, J2EE and Oracle ADF, SOA and Web ServicesUnderstanding of structured SQL statements and how they are executed in the RDBMS (SQL/PLSQL) helpfulAbility to read and decipher software Log and Trace files, Web Server Optimization, Server configuration as well as the ability to act upon the finding to determine a problem resolution.Ability to work an adjusted work week to ensure we have coverage for our customers on weekends as per business needs.
Example work week could include potentially working from Tuesday through Saturday or Wednesday through Sunday.
Ability to participate in rotational support coverage for our customers on public holidays & weekends as per business needs.Detailed Description and Job RequirementsAs a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs.
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