**Job Summary**:Responds to customer inquiries, expedites critical orders, communicates dispositions, researches and resolves issues, and researches orders.**Principal Responsibilities**:- May provide quote preparation, order tracking, backlog processing, invoicing, returns, discrepancy resolution, customer credit problems and/or other such support to sales team members and/or external customers.- Identifies, investigates, and participates in opportunities to improve processes and procedures, to include various key performance metrics.- Ensures that good customer relations are maintained and customer claims and complaints are resolved fairly, effectively and in accordance with consumer laws.- Maintains and updates electronic and/or hard copy records as required.- Other duties as assigned.**Job Level Specifications**:- Acquired and applies working knowledge of the organization, job, practices and procedures to be proficient in all aspects of job.- Performs functions semi-routine in nature and recognizes the need for occasional alternative solutions.- Work is performed independently, with mínimal supervision. Able to establish priorities and manage time to complete work.- Collaboration with other departments or teams may be required to perform role. May frequently respond to requests from others, internally or externally.- Impact of decisions may affect the department. Errors may result in loss of time, resources and/or customer satisfaction.**Work Experience**:- Typically requires a minimum of two years of related experience.**Education and Certification(s)**:- High School Diploma or equivalent**Distinguishing Characteristics**:- Must be able to multi-task and work in a fast paced environment.- May require fluency in more than one language.Pay: Up to $16,000.00 per monthAbility to commute/relocate:- Guadalajara, Jal.: Reliably commute or planning to relocate before starting work (required)**Experience**:- customer service: 1 year (preferred)**Language**:- english (required)- French (preferred)- German (preferred)