**Job Summary**:
Responds to customer inquiries, expedites critical orders, communicates dispositions, researches and resolves issues, and researches orders.
**Principal Responsibilities**:
- May provide quote preparation, order tracking, backlog processing, invoicing, returns, discrepancy resolution, customer credit problems and/or other such support to sales team members and/or external customers.
- Identifies, investigates, and participates in opportunities to improve processes and procedures, to include various key performance metrics.
- Ensures that good customer relations are maintained and customer claims and complaints are resolved fairly, effectively and in accordance with consumer laws.
- Maintains and updates electronic and/or hard copy records as required.
- Other duties as assigned.
**Job Level Specifications**:
- Acquired and applies working knowledge of the organization, job, practices and procedures to be proficient in all aspects of job.
- Performs functions semi-routine in nature and recognizes the need for occasional alternative solutions.
- Work is performed independently, with mínimal supervision.
Able to establish priorities and manage time to complete work.
- Collaboration with other departments or teams may be required to perform role.
May frequently respond to requests from others, internally or externally.
- Impact of decisions may affect the department.
Errors may result in loss of time, resources and/or customer satisfaction.
**Work Experience**:
- Typically requires a minimum of two years of related experience.
**Education and Certification(s)**:
- High School Diploma or equivalent
**Distinguishing Characteristics**:
- Must be able to multi-task and work in a fast paced environment.
- May require fluency in more than one language.
Pay: Up to $16,000.00 per month
Ability to commute/relocate:
- Guadalajara, Jal.
: Reliably commute or planning to relocate before starting work (required)
**Experience**:
- customer service: 1 year (preferred)
**Language**:
- english (required)
- French (preferred)
- German (preferred)