.ECommerce Fulfillment ManagerApply locations Ridgefield Park, NJ time type Full time posted on Posted Today job requisition id JR100616Why work with us?Proven people.Everyone on our team has earned a CPC (Certified Personnel Consultant) or CTS (Certified Temporary Staffing Specialist) accreditation from the National Association of Personnel Services. We are experts at staffing and recruiting with more than 16 years of experience serving employers.Proven process.Our approach to staffing isn't just a little bit different; it's a whole different ball game. While most staffing firms emphasize transactional services (taking and filling job orders), BTI Solutions focuses on providing more strategic solutions.By acting as workforce consultants, we are able to find innovative and intelligent strategies for improving productivity, meeting project deadlines, improving hiring quality, decreasing turnover, and reducing total labor costs.Our recruiting and candidate assessment process assures the highest quality matches between job seeker and employer, so you will get people who not only have the right qualifications but who also have the appropriate personality fit for your organization.Proven results.More than anything, the biggest difference with BTI Solutions is the one that matters most: bottom-line results.95% client satisfaction rate– measures client satisfaction vs. expectations.Our clients have worked with us for over 10 years, on average.BTI Solutions counts 4 Global Telecommunication companies as clients.Client referrals are BTI Solutions' largest source of new clients.Google Review 4.4, Facebook Review 4.8KEY RESPONSIBILITES/REQUIREMENTS:Roles & Responsibilities:Run day to day monitoring and operations for all open orders that need to be picked up or delivered by our partners. Expedite fixes and resolution of any delays proactively.Reconcile order data across our system and partner systems to find any mismatches and ensure system of record has most accurate picture of all order statuses daily.Use data to proactively manage orders to mitigate and recover orders with exceptions.Manage the resolution of customer issues, including order, technical, and payment-related issues.Discover customer pain points across the product delivery & installation lifecycle to request changes in product development and operational strategies to improve the process.Identifies the right problems and prioritizes for the best business outcomes within your delivery channel.Set the long-term product vision across communication of delivery & installation dates for visibility to customers and recovery of exceptions.Establish and enhance performance metrics to measure effectiveness and efficiency.Skills and Qualifications:Bachelor's degree required.6+ years relevant experience in fulfillment or eCommerce business operations.eCommerce Returns Management Experience is a strong advantage.Six Sigma experience highly preferred