.Please submit your CV in English in order to proceed in the process.This opportunity is open to applicants currently based in Mexico (Monterrey or Mexico City), Brazil (São Paulo or São Leopoldo), Colombia (Bogota or Medellin).This opportunity requires you to work 3 times a week in SAP office.COMPANY DESCRIPTIONSAP started in 1972 as a team of five colleagues with a desire to do something new. Together, they changed enterprise software and reinvented how business was done. Today, as a market leader in enterprise application software, we remain true to our roots. That's why we engineer solutions to fuel innovation, foster equality and spread opportunity for our employees and customers across borders and cultures.YOUR FUTURE ROLEWe are thrilled to announce an exciting opportunity to join our team as a Customer Officer for the LAC region of Enterprise Cloud Services. In this pivotal role, you will be instrumental in shaping and managing our journey towards a unified and competitive business, with a strong emphasis on customer engagement and relationship management.As a Customer Officer, you will be responsible for managing appointments, enquiries, and complaints from customers or clients. Your ability to accurately and efficiently address any issues or disputes with customers will be crucial. Additionally, you will be expected to complete various administrative duties such as data entry, order processing, and follow-up calls.One of the key aspects of this role is to ensure that action items are captured after customer meetings and to engage with the appropriate departments across SAP to ensure the execution of requested actions. You will also facilitate high-quality briefings in alignment with the respective account teams for the Senior Vice President of Enterprise Cloud Services, ensuring that customer meetings run smoothly and are highly organized.You will be fully responsible for managing every customer-related topic on an executive level, working closely with our Customer Success Board area. Your collaboration and communication skills will be essential in maintaining strong, positive relationships with our customers and ensuring their satisfaction.This role is crucial in addressing long-standing issues by leveraging effective de-escalation management techniques in close collaboration with internal and external stakeholders.The ideal candidate will possess a keen understanding of our top customers' pain points, with the ability to translate these insights into actionable improvement initiatives for the region. This position requires a proactive approach to identifying and resolving customer concerns.Collaborate with account engagement teams to develop a comprehensive view of our top customers.Define and execute strategic customer initiatives to enhance the overall customer experience.Build stronger relationships with customers, increase customer satisfaction, and drive long-term success for both the customers and the company