**We help the world run better**
SAPECSCareers
**Summary & Role Information**:
Within the Product Engineering board area, the mission of the Enterprise Cloud Services (ECS) Delivery organization is to run and operate SAP's private cloud offering.
Isolated private cloud landscapes are built for customers both in SAP owned datacenter as well as on IaaS infrastructure provided by Hyper-Scalers like Microsoft Azure, Google Cloud Platform or Amazon Web Services (AWS).
ECS delivered services include backups, patching, provisioning and upgrades, restore and disaster recovery, infrastructure monitoring and event detection.
Services are delivered from all regions (EMEA/AMER/APJ) having a strong international focus and cultural diversity.
As part of ECS Delivery, the Application Technical Area is supporting our operational teams to reduce outages and operational effort as well as to increase customer satisfaction.
The team is the interface to product support and product engineering for various SAP and non-SAP solutions and driving projects such as improving monitoring and tool integration, Admin Access Management, providing guidance on release strategy, extending knowledge transfer into distributed operations teams as well as running various inhouse tools.
**Role Information**:
IT Technology Services Specialist is responsible for 24x7 availability of SAP systems running in SAP ECS; Respond, troubleshoot and resolve alerts and incidents; Being an escalation point for, on L3 Level, productive issues; Follow change management processes during service request execution; Seek opportunities to streamline standard operating procedures through automation; Must feel comfortable working in a fast paced, dynamic and flexible environment; Operates effectively in a global 24x7 International environment.
**Role Requirements**:
- Bachelor's degree or higher in one of the following areas: Computer Science, Engineering, Information Technologies Management
- Solid know-how on SAP Technologies (SAP NetWeaver certification highly beneficial)
- Experience in at least one NonNetWeaver technology: BOBJ, SAP Mobile, Convergent Charging, OpenText, HANA XSA, etc.
- Strong capabilities in technical documentation.
- Capacity to continuously acquire new knowledge in an independent and proactive way
- Good analytical and solution-oriented thinking
- Very good communication and networking skills
- Strong customer service focus
- Very good English language skills
**CANDIDATE CAN BE LOCATED IN MEXICO CITY OR MONTERREY**
**Work Experience**:
- 6+ years experience as Technical SAP NetWeaver (ABAP and Java Basis administration) and/or NonNetweaver engineer on L3 level teams
- Strong working knowledge in Linux and Windows operating system platforms
- Strong working knowledge in technical documentation and knowledge productization
**We build breakthroughs together**
**We win with inclusion**
SAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best.
At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential.
We ultimately believe in unleashing all talent and creating a better and more equitable world.
**EOE AA M/F/Vet/Disability**:
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Requisition ID: 354964 | Work Area: Information Technology | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid.