.**Job Description**:**Are You Ready to Make It Happen at Mondelez International?****Join our Mission to Lead the Future of Snacking. Make It Matter.**You are a specialist in a process, workstream or area in Mondelez International Business Services, working to support impeccable service operations.**How you will contribute**You will use your in-depth process and service knowledge in your area of expertise to ensure that service level agreements and obligations are met. As a co-owner of the development of standard operating procedures, you will drive standardization and simplification of processes. In addition, you will provide input for training materials, ensure that standard operating procedures and data protection activities comply with Mondelez International policies and the law, analyze and report on exceptions and offer recommendations for process improvements, and lead the sustainable continuous improvement process for the team.**What you will bring**A desire to drive your future and accelerate your career. You will bring experience and knowledge in:- Your specific process area- Working in a shared service organization- Being a good team player and influencing others- Process design and mapping, and business requirement gathering experience**More information about this position**Coordinate the staff development process at all levels of the organization and foster a culture of self-development by exercising leadership in the implementation, maintenance and improvement of the work processes of the Education and Training Pillar aligned with IL6S, in order to achieve the business goals.1. Identify the development needs of all the personnel of the organization aligned to the strategy and needs of the business.2. Design and implement the different actions, training and development plans for 100% of the plant's operational and administrative staff.3. Develop skills matrices for jobs, establishing the skills and levels required for the Leadership, Technical-Functional, Mandatory and Integrated Systems blocks (Lean Six Sigma, TPM and High Performance Teams), as well as establishing plans for training and ensure compliance.4. Ensure the process of identification, development and correct execution of the experts in the field (Instructors), in order to guarantee the effectiveness of the training processes.5. Ensure the use of One Point Lessons as a learning tool in all productive areas, as well as monitor their compliance according to the established indicator.6. Efficiently manage the budget of the function and the suppliers involved in order to ensure the best cost-benefit.7. Establish, complete and analyze the management indicators of the Education and Training pillar; identify opportunities,perform root cause analysis and ensure the implementation of actions that eliminate recurrence.8