**Accountabilities**
- Responds to and resolves Asset and Configuration Management related incidents within the Operative Systems tool.
- Monitors and analyzes the KCS network and customer supply chains to provide proactive customer delay advisories. Examples include daily network overviews, track maintenance, any mixed destination intermodal loads, or leaning intermodal loads, bad orders, non-customs cleared shipments, derailments, Acts of God, or change to service schedules.
- Acts as advocate on behalf of the customer with transportation department and third parties. Provides internal information and updates collaborates to prioritize traffic flows and attends Engineering's track maintenance meetings. Resolves issues with foreign railroads on billing or loading issues.
- Manages systems used within Customer Solutions Center such as MCS and other feeder systems. Utilizes multiple websites to document, move, or update shipments.
- Embrace the use of the systems, as the CRM New Salesforce to register all customer transactions as well and Amazon Connect (calls systems), these are the tools for register all customer interaction and should meet the eficiency and productivity targets.
- Work in a collaborative manner with cross-trainning and support crossfunctional activities across all CPKC NSC Centers to support customers (external and internal)
- Exemplifies CPKC Vision, Values, and Culture interactions with coworkers, business partners, customers and stakeholders.
***Required**
- Bachelor's degree from an accredited university or college, preferably in a job related major field of study
- Minimum five (5) years of relevant professional experience, or equivalent combination of education and experience
**Preferred**
- **Working Conditions**
- Shift work is an essential function of this job. Employees must have the ability and willingness to support critically important railroad operations 24 hours per day/7 days per week, working various shifts as assigned. Schedule assignments may include after-hours, weekends and holidays.
- On-call responsibilities are an essential function of this job. Employees must have the ability and willingness to support operations of critically important systems and/or processes 24 hours per day/7 days per week. On-call assignments may include after-hours, weekends and holidays.
- This position may require mínimal travel up to 10% of the time.
**We Offer**:
- Complete health and welfare benefits package
- Competitive salary
- Incentive plan
- Vacation plan
**EEO Statement
