The Collections Specialist 3 performs a variety of assignments with limited complexity. Most of the impact is related to the accuracy of tasks performed. Works under general supervision and established procedures. May service a range of products/services. Applies detailed knowledge of a wide range of specialized administrative/technical skills. Understands how duties relate/integrate with others in the team/unit. Exchanges moderately complex information with others. Basic knowledge of the organization and its policies required. Applies experience and simple judgment to make decisions within defined options or standard protocols – follows through on issues. Able to evaluate and select the correct solution in order to complete the task at hand.Responsibilities:Performs Collection Specialist 2 duties plus utilizes advanced negotiation skills to resolve delinquency issues.Researches problems, such as skip tracing, to develop external contacts.Shares knowledge with less experienced collectors.Interprets procedures and instructions by choosing among alternative courses of action to resolve delinquencies.Increase the recovery of the past due portfolio of the different collection portfolios.Comply with the goals and parameters of the established operational process.Ensure compliance with quality objectives and institutional policies.Provide telephone collection service to the client.Fulfilling the clients' necessities while providing an exceptional client experience.Assess risk when business decisions are made, considering the firm's reputation and safeguarding Citigroup, its clients, and assets.Qualifications:Work under pressure, decision making, problem solving, negotiation skills.Ability to address client needs or organizational issues while remaining focused, with frustration tolerance.1 year experience.Education:High School diploma or equivalent.Experiencia en cobranza, de preferencia en banco. Deseable.Atención a cliente telefónica.Conocimiento de indicadores Contact Center.Job Family Group: Operations - Collections DefaultJob Family: Core CollectionsTime Type: Full timeCiti is an equal opportunity and affirmative action employer. Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.Citigroup Inc. and its subsidiaries ("Citi") invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review.#J-18808-Ljbffr