What you'll do:
Utilizing appropriate sales techniques to encourage a good customer relationship and enhance the buying experience.
Provide customer service & billing support, solve any issue related with a customer´s account.
Adding new lines or services to accounts to help customer´s business grow
Uncover customer needs by building rapport, asking discovery questions, providing empathy statements, and restating the understanding of customer´s needs beyond just the resolution of the issue.
Find a personalized solution that fits each customer. Make a recommendation (rate plan, how to reduce data usage, promotion etc.). Use your resources to ensure complete resolution.
Products offered, Telephone Services, hotspots and device that connects with a network, also able to offer DIRECTV, Internet, programs and different type of systems for businesses.
Type of sales: Upgrades, package change, adding new services, plan change
What you'll bring:
- Advanced English Fluency to engage with U.S. customers
- Experience using a personal computer and Microsoft Office products is a must
- 1 year of sales experience. (Or excellent communications skills).
- Ability to train/work 5 days (40 hours during operation hours) + 2 resting days per week. Our center operates from 7:00 am to 6:30 pm CST, Monday to Saturday (considering Daylight Saving Time & Holidays)
Changing the speed of business comes with many rewards -starting with your paycheck.
Monthly Base Salary: MXN$18,500 (before Taxes)
Average monthly bonus of MXN $8,000, when you meet your sales and service targets
Monthly Grocery vouchers MXN $1,519 every 14 days
Monthly Restaurant vouchers MXN $1,216 every 14 days
How flexible is my schedule?
Schedules are based on performance, seniority, and the operating hours of your site. This position requires you to be available to train/work 5 days (40 hours during operation hours) + 2 resting days per week; we operate from 7am to 6:30pm Monday to Friday, including Daylight Saving Time & Holidays.
**Weekly Hours**:
40
**Time Type**:
Regular
**Location**:
Naucalpan De Juarez, Estado de Mexico, Mexico
It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities.