What you'll do: Utilizing appropriate sales techniques to encourage a good customer relationship and enhance the buying experience.Provide customer service & billing support, solve any issue related with a customer´s account.Adding new lines or services to accounts to help customer´s business growUncover customer needs by building rapport, asking discovery questions, providing empathy statements, and restating the understanding of customer´s needs beyond just the resolution of the issue.Find a personalized solution that fits each customer. Make a recommendation (rate plan, how to reduce data usage, promotion etc.). Use your resources to ensure complete resolution.Products offered, Telephone Services, hotspots and device that connects with a network, also able to offer DIRECTV, Internet, programs and different type of systems for businesses.Type of sales: Upgrades, package change, adding new services, plan changeWhat you'll bring:- Advanced English Fluency to engage with U.S. customers- Experience using a personal computer and Microsoft Office products is a must- 1 year of sales experience. (Or excellent communications skills).- Ability to train/work 5 days (40 hours during operation hours) + 2 resting days per week. Our center operates from 7:00 am to 6:30 pm CST, Monday to Saturday (considering Daylight Saving Time & Holidays)Changing the speed of business comes with many rewards -starting with your paycheck.Monthly Base Salary: MXN$18,500 (before Taxes)Average monthly bonus of MXN $8,000, when you meet your sales and service targetsMonthly Grocery vouchers MXN $1,519 every 14 daysMonthly Restaurant vouchers MXN $1,216 every 14 daysHow flexible is my schedule?Schedules are based on performance, seniority, and the operating hours of your site. This position requires you to be available to train/work 5 days (40 hours during operation hours) + 2 resting days per week; we operate from 7am to 6:30pm Monday to Friday, including Daylight Saving Time & Holidays.**Weekly Hours**:40**Time Type**:Regular**Location**:Naucalpan De Juarez, Estado de Mexico, MexicoIt is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities.
