.The Business Development Analyst is a trainee professional role.
Requires a good knowledge of the range of processes, procedures and systems to be used in carrying out assigned tasks and a basic understanding of the underlying concepts and principles upon which the job is based.
Good understanding of how the team interacts with others in accomplishing the objectives of the area.
Makes evaluative judgements based on the analysis of factual information.
They are expected to resolve problems by identifying and selecting solutions through the application of acquired technical experience and will be guided by precedents.
Must be able to exchange information in a concise and logical way as well as be sensitive to audience diversity.
Limited but direct impact on the business through the quality of the tasks/services provided.
Impact of the job holder is restricted to own job.Responsibilities:Responsible for attracting, maintaining, retaining and growing the relationships managed with clients in the portfolio, offering a high value service advising on segment products.
Serves a consolidated client portfolio.Generate leads through client references, commercial activities, market mapping exercises like carpet bombing, micromarketing activities, joint events in partnership with associations.Use all available intermediary channels to generate leads, focus on open market sourcing, to engage with potential new customers.Understand customer needs, explore and educate customer on value add in terms of their commercial needs.Address how Citibank products and services can meet their business requirements.Influence the customer to initiate the relationship which helps in supporting the immediate needs.Identifying opportunities of Working Capital, Term Loan & Non fund based products.Ensure that branch staff own and manage customer queries and complaints by taking ownership and resolving in a timely manner.Act as the escalation point for their unresolved queries and complaints.Ensure that Know Your Client and Anti-Money Laundering and other compliance norms are strictly adhered to.Complete all mandatory certifications within 90 days of joining the bank and continuously keep self updated on changes in products, processes and compliance/regulatory norms.Provide complete and comprehensive information on products, services, charges etc.
proactively to the customer and ensure best services are provided to them.Fulfilling the clients' necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics