**About Kerry**:
- Kerry is the world's leading taste and nutrition company for the food, beverage and pharmaceutical industries. Every day we partner with customers to create healthier, tastier and more sustainable products that are consumed by billions of people across the world. Our vision is to be our customers' most valued partner, creating a world of sustainable nutrition. A career with Kerry offers you an opportunity to shape the future of food while providing you opportunities to explore and grow in a truly global environment.
**Key responsibilities**:
- Overseeing end-to-end Onboarding case administration (Offer letters, new hire paperwork, contracts, onboarding meetings)
- Execution and maintenance of the medical test platform, being in contact with the nursing team.
- Onboarding sessions, send session invitations to new hires, give some welcome sessions, and maintain contact with the speakers to maintain the service.
- Accompany the line manager and HRBPs to execute promotion letters when necessary
- Monitoring and reporting on KPIs, raising issues for follow up with the Specialists and People Managers where appropriate.
- Proactively lead / support a variety of projects which support Kerry GBS's Continuous Excellence agenda.
- Providing support and assistance to Onboarding Specialists, our COE partners and HR Business Partners.
- Owning your own workload through the analysis of current case load, identifying trends and undertaking improvement action.
- Fostering a culture of service excellence with your colleagues, role-modelling this and coaching other team members to deliver true best in class services to all
**Qualifications and skills**:
- In depth knowledge of ServiceNow and all of the advanced functionality it provides.
- Able to manage cases, oversee multiple workloads and resolve complex multi-step processes.
- Advanced reporting and analytical skills to work proactively to address rising trends and areas of interest, query and concern
- Advanced use of MS office and other key business tools;
- PowerPoint to tell a story and make a case for change
- Word to produce mail merges, letters, contracts etc
- Excel including Fx functions, Pivots, charts, data analysis
- Visio to create and maintain process documentation
- Sharepoint to create and manage sites and content, upload shared materials and share and engage with projects and other functions
- PowerBI to analyse dashboards, team performance, trends and patterns to support business decision making
Legal / Regulatory
- Knowledge of relevant employment law, and local regulations and confident on training and advising others of the same - both within and outside of the GBS.
- Knowledge of GDPR and data privacy laws, Immigration and visa requirements, Working time practices and limits, Employee relations case law, disciplinary, grievance and long-term absence best practises, Statutory / Health and Safety / Ethical best practise and audit requirements
Development of self and others
- Comfortable ensuring all stakeholders are fully trained on correct/relevant user processes to ensure a 'right first time' way of working.
- Confident giving feedback to individuals and small groups where necessary to ensure processes continue to be effective and efficient
- Proactively use problem solving skills to help drive the GBS development agenda and roll out large scale education and training programmes.
Language and communication
- High level of English language proficiency as this is Kerry's most widely spoken language.
- Confidently able to successfully deliver services and have high quality interactions with Business Partners and Customer groups.
- Portuguese is nice to have (to give service to Brazil)
- Able to select the most appropriate method of communication to any given situation and tailor approach accordingly to ensure the most receptive audience and the best likelihood of influence and success.
Qualifications/Experience
- 2 years experience, Bachelors Degree preferred
Key Stakeholders
- Talent Acquisition, Employees, Managers, HR Centre's Of Excellence, HR Business Partners, Operations, Finance, 3rd party vendors & Regulatory bodies