.Kerry is the world's leading taste and nutrition company for the food, beverage, and pharmaceutical industries. Every day we partner with customers to create healthier, tastier, and more sustainable products that are consumed by billions of people across the world. Our vision is to be our customers' most valued partner, creating a world of sustainable nutrition. A career with Kerry offers you an opportunity to shape the future of food while providing you opportunities to explore and grow in a truly global environment.About the roleEmployee Life Cycle Manager Americas and part of our Employee Experience Services section of our Global Business Centre, you will be responsible for leading a team of highly skilled Specialists on a journey to be a world-class service delivery team, ensuring a right first-time approach through innovative ways of working and the elimination of waste all the while delivering standardized, customer-centric services and solutions to our Employees and our People Managers across the globe.Key responsibilitiesProviding true expert knowledge and guidance to all Tier 1 in the Employee & Manager Support section of the Global Business Centre, on the future/emerging strategy for HR case management, HR Support, and administration on our journey to become a "Best in Class" service centre continuously improving employee experience and making it easier for our People.Analysing leading practice, market trends, and benchmarking to bring innovative thinking to the delivery of Employee Relations & Manager Support services to the countries under your domain.Analysing relevant internal metrics to provide insight into current and future team performance; adapting and improving the service in an agile and responsive way, aligned to the Kerry GBS framework.Owning the Business Continuity Plan and Disaster Recovery Plan for the continued operation of all HR support services and Tier 2 contact levels in countries under your domain in case of unforeseen emergencies.Creating and leading a high-performing team to achieve KPI/SLA targets and deliver outstanding operational results.Driving talent and performance through setting clear objectives, managing performance, and creating opportunities for the team.Demonstrating a deep knowledge of the Kerry GBS framework and service model, and associated tools and systems (such as self-service Knowledge base and virtual Agent functionality, online document repositories, etc.) and using this knowledge to ensure excellent cross-functional working and collaboration with all relevant COEs and partner functions.Creating and maintaining a culture of Continuous Excellence across your team by enabling an environment of continued growth and development, implementing continuous excellence tools and routines, and ensuring representation of the Tier 2 section in Continuous Excellence Pillar groups