**About Kerry**:
- Kerry is the world's leading taste and nutrition company for the food, beverage and pharmaceutical industries. Every day we partner with customers to create healthier, tastier and more sustainable products that are consumed by billions of people across the world. Our vision is to be our customers' most valued partner, creating a world of sustainable nutrition. A career with Kerry offers you an opportunity to shape the future of food while providing you opportunities to explore and grow in a truly global environment.
**About the role**:
You will play a key role in ensuring the administration that underpins all Employee lifecycle processes is completed accurately and on time and will manage all tier 1 queries through to resolution or escalation including those that require escalation through sensitivity or complexity.
**Key responsibilities**:
- Overseeing end-to-end Lifecycle case administration (onboarding, offboarding, cross boarding, contract generation, etc.)
- Maintaining employees' information on MySuccess and associated HR systems ensuring it is up to date, accurate and complies with GDPR, legal compliance and Kerry standards.
- Managing leave of absence requests (maternity, paternity, adoption, parental leave) including complex cases and arrangements.
- Monitoring and reporting on KPIs, raising issues for follow up with the Specialists and People Managers where appropriate.
- Fulfilling all regular and ad-hoc report requests from our partners around the business.
- Managing escalated requests raised through ServiceNow ensuring SLA's are met and issues are resolved in a timely manner and further escalating to the specialists when required.
- Maintaining electronic filing ensuring that folders are kept as streamlined as possible and overseeing user access to ensure robust controls are adhered to in line with GDPR and best practise.
- Dealing with complex immigration cases for employees in all countries under your ensuring compliance with Home Office, in-country legal requirements and internal audit standards.
- Proactively lead / support a variety of projects which support Kerry GBS's Continuous Excellence agenda.
- Providing support and assistance to Employee Lifecycle Specialists, our COE partners and HR Business Partners.
- Acting as point of escalation for the Employee Lifecycle Administrators where guidance or the benefit of deeper experience is required
- Owning your own workload through the analysis of current case load, identifying trends and undertaking improvement action
- Providing insightful, intelligent reporting to customers to support and maximise business performance
- Fostering a culture of service excellence with your colleagues, role-modelling this and coaching other team members to deliver true best in class services to all
**Qualifications and skills**:
- 2 years experience, Bachelors Degree preferred
- +2 years of experience in HR mainly in the employee lifecycle process.
- Curious, enjoying to work with data and details.
- Fluent English
- Portuguese is a nice to have
- Comfortable ensuring all stakeholders are fully trained on correct/relevant user processes to ensure a 'right first time' way of working.
- Confident giving feedback to individuals and small groups where necessary to ensure processes continue to be effective and efficient
- Proactively use problem solving skills to help drive the GBS development agenda and roll out large scale education and training programmes.
