.Completes repairs and rebuilds on engine products in a service workshop under supervisionApplies documented procedures and policies to complete basic repairs and schedule maintenance, including preparing required parts and toolsDisassemble, inspect and clean engines and /or engine componentsAssists with completion required documentation, such as work completed documentation, time sheets, warranty claims and quality forms, via handwritten forms or business system input screensCompletes training in line with skill and business requirementsMaintains work area and tools for cleanliness and proper operationEnsure adherence to all relevant Health, Safety & Environmental policies, procedures and legislation and reports any issues / incidents to their supervisor**Qualifications****Skills**Ensures accountability - Holding self and others accountable to meet commitments.Communicates effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.Nimble learning - Actively learning through experimentation when tackling new problems, using both successes and failures as learning fodder.Plans and aligns - Planning and prioritizing work to meet commitments aligned with organizational goals.Service Documentation - Creates and verifies customer, equipment and technical information; captures specific data using required service tools; follows procedures and documents required information in the service management system in order to have an accurate record of the work done.Technical Escalation - Obtains product technical issue information and utilizes available resources including data management tools; elevates issues to a higher level of expertise, balancing timeliness of customer response with investigation efforts; captures all troubleshooting steps in the appropriate database in order to ensure seamless transitions and accurate response to ticket resolution in a timely manner.Diagnostics Application - Translates customer complaints to develop troubleshooting plan; troubleshoots issue following guided work flows, procedures, specialized equipment such as mechanical and electronic service tools, and diagnoses computer software to isolate failed components to enable a successful repair; validates repair by duplicating complaint to ensure it has been resolved; documents results of troubleshooting in business systems to communicate what has been done for payment and historical tracking.Electronic Service Tool Application - Identifies the suite of available hardware and software tools required for a service event; utilizes the appropriate electronic tool set to maintain the product or diagnose and troubleshoot an issue; interprets electronic tool results or recommendations to determine next steps for service resolution