Email Operations Associate

**Healthcare is complicated, but it doesn't have to be.**

340+ employees, 9 countries, and 1 mission - to amplify the voice of physicians and improve global healthcare.

This is where you come in. Helping unite physicians across the world to improve patient outcomes—and even save lives— is an incredible feeling. Join us!

**What we're about**:

- Community: we didn't get 1.3M medical professionals to join Sermo overnight! Each day we work towards a shared goal - to build the world's largest online community of medical professionals and industry partners by being the best partner possible.
- Innovation: our tech-first approach to the conventional worlds of physician engagement and healthcare insights powers our ability to make a positive impact in new and unique ways.
- Fun: just because we're working doesn't mean we can't have a good time. We laugh together, we don't take ourselves too seriously, and we're always trying to make our members crack a smile.

**Position Objective**:
**Responsibilities**:

- Create list segmentation and target lists within ESP for all promo campaign activity
- Ensure messages are sent in proper form and template
- Ensure messages are mobile-friendly and rendering appropriately across all technology platforms
- Provide insights and into top performing segments and categories
- Create documentation for workflows and procedures

**Skills and Qualifications**:

- Bachelor's Degree or equivalent experience
- Experience using Excel and other spreadsheet tools
- Preferred experience using an ESP (Marketo preferred)
- Excellent written and verbal communication skills
- Ability to present performance, insights and recommendations to Manager of Campaign Operations
- Excellent organization and time planning skills with solid attention to detail
- Ability to establish specific priorities and consistently meet deadlines
- Excellent time management
- Ability to work in a remote team and across all departments
- Experience with digital campaign creation
- Preferred understanding of HTML coding
- Ability to overlap with the majority of US operating hours (9am -5pm est)

**About