Important IT company At the Latin American level, growth requires:**Employee Central Success Factors Consultant -Time OFF****Job description**- Provide second-level support to end users and level 1 support team for ECTO and SFTT Solution.- Perform configuration that are result of Incidents, Change Request, RITM and SCTasks.- Collaborate with level 1 technical support team to escalate and resolve complex customer issues.- Conduct remote troubleshooting sessions with end users to diagnose and resolve technical problems.- Collaborate with Nestle Time Management Architects team to identify and report software bugs and suggest improvements.- Provide training and guidance to level 1 technical support team members to enhance their knowledge and skills.- Stay updated with the latest features and updates of the ECTO and SFTT to collaborate with Nestle Architects and Product Manager for addition to roadmap.- Assist in testing new system releases, patches, and updates to ensure they are functioning correctly and without any adverse impact on user experience.- Collaborate with cross-functional teams, such as HR Core, BSI, Payroll etc., to provide support on product enhancements and rollouts.- Participate in regular team meetings and training sessions to enhance technical knowledge and share best practices.- Adhere to established service level agreements (SLAs) and prioritize support tickets based on urgency and impact on business operations.- Maintain a high level of customer satisfaction by ensuring timely and effective resolution of customer issues.- Continuously improve technical support processes and procedures to enhance efficiency and customer experience.- Stay updated with industry trends and technologies related to ECTO and SFTT to provide proactive support and guidance to customers.- Maintain a high level of professionalism, confidentiality, and customer service orientation while interacting with end-users.
**ADVANCED CONVERSATIONAL ENGLISH ESSENTIAL **(Will be evaluated).
**Job type**: Remote.
**Salary**: $73,000 gross.
**Benefits**: Excellent superior benefits.Postúlate por este medio y comparte tu CV.Tipo de puesto: Tiempo completoIdioma:- inglés avanzado (Obligatorio)Lugar de trabajo: Empleo remoto