.Employee Central SuccessFactors ConsultantOur client represents the connected world, offering innovative and customer-centric information technology experiences, enabling Enterprises, Associates, and Society to Rise.They are a USD 6 billion company with 163,000+ professionals across 90 countries, helping 1279 global customers, including Fortune 500 companies. They focus on leveraging next-generation technologies, including 5G, Blockchain, Metaverse, Quantum Computing, Cybersecurity, Artificial Intelligence, and more, on enabling end-to-end digital transformation for global customers.Our client is one of the fastest-growing brands and among the top 7 IT service providers globally. Our client has consistently emerged as a leader in sustainability and is recognized amongst the '2021 Global 100 Most sustainable corporations in the World by Corporate Knights.We are currently searching for a Employee Central SuccessFactors Consultant.Responsibilities:Provide second-level support to end users and the level 1 support team for ECTO and SFTT solutions.Collaborate with the level 1 team to resolve support tickets, emails, and phone calls professionally and promptly.Perform configurations resulting from incidents, change requests, RITM, and SCTasks.Troubleshoot and resolve user issues related to time off requests, time tracking, and other functionalities within the applications.Collaborate with the level 1 technical support team to escalate and resolve complex customer issues.Conduct remote troubleshooting sessions with end users to diagnose and resolve technical problems.Document and track issues, resolutions, and patterns, and suggest improvements to applications in SNOW.Collaborate with our client's Time Management Architects team to identify and report software bugs and suggest improvements.Provide training and guidance to level 1 technical support team members to enhance their knowledge and skills.Stay updated on the latest features and updates of ECTO and SFTT and collaborate with the client's Architects and Product Manager for roadmap additions.Assist in testing new system releases, patches, and updates to ensure functionality and prevent adverse impacts on user experience.Collaborate with cross-functional teams, such as HR Core, BSI, Payroll, etc., to support product enhancements and rollouts.Participate in regular team meetings and training sessions to enhance technical knowledge and share best practices.Adhere to established service level agreements (SLAs) and prioritize support tickets based on urgency and business impact.Continuously improve technical support processes and procedures to enhance efficiency and customer experience.Maintain professionalism, confidentiality, and a strong customer service orientation while interacting with end users.Requirements:Experience providing support in Employee Central and SuccessFactors Time Off and Time Tracking modules.Proficiency in troubleshooting and configuring SAP SuccessFactors applications