Job Category
Employee Success
Job Details
**About Salesforce**
We're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you've come to the right place.
**Responsibilities**:
- Manage the involuntary and voluntary separation process with a focus on equal parts compliance and employee experience
- Coordinate, compile, and deliver documentation requests from our legal partners
- Primary point of contact for LATAM employees with questions regarding their last day of employment
- Assist with work authorization for new hires in LATAM region, including auditing for accuracy, and compliance checks
- Maintain a high level of confidentiality in accordance with applicable policies and laws
- Work in close partnership with the Recruitment, Payroll, and People Services teams via a case management system
- Conduct audits of employee data in Workday
- Work collaboratively to ensure the greater team's goals are met, stepping to take on additional tasks to get the job done
- Support standard and ad hoc reports, templates, dashboards, scorecards, and metrics
- Identify and contribute to the success of continuous improvement initiatives to drive operational efficiencies company wide
**Required Skills/Experience**:
- Minimum of 2 years previous experience in human resources, owning the research and resolution for complex employee inquiries
- The ability to both work and communicate effectively in English
- Previous experience resolving data issues within an HRIS - Workday preferred
- Ability to manage a high volume of employee cases
- Strong professional verbal and written communications
- Ability to effectively manage time, prioritize tasks, and work within deadlines
- Comfortable dealing with highly sensitive and confidential matters
- Excel proficiency - VLOOKUP, pivot tables, conditional formatting, etc.
**Preferred Skills/Experience**:
- Prior experience in a centralized HR department or shared services organization
- Experience with case management systems and Workday
- Experience working effectively in a virtual team environment
- Portuguese language skills (any level)
Accommodations
Posting Statement
Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce.
Salesforce welcomes all.