Employee It Operations On-Site

**Objective of the position**:
Operate Office or shop floor Systems at SLP site, in compliance with applicable ITSM processes, Standards and IT guidelines.
**Principal activities**:

- Contribute to the IT on site, based on valid guidelines and processes (e.g.
integrate new hardware components in the infrastructure, build new infrastructure Systems according to specifications and guidelines, etc.)
- Advise and instruct colleagues in solving complex inquiries in the area of Office and shop floor.
- Supervise IT infrastructure in the first level support (e.g.
by re-starting Servers, etc.)
- Track local IT jobs and mark detected deviations.
- Analyze and clarify problems with internal and external partners (e.g.
act as contact person and clarify technical issues related to PC-controlled machines with the manufacturers, etc.)
- Process IT Service requests and IT incidents in second level support at the respective site in compliance with applicable ITSM processes, Standards, and IT guidelines.
- Service Office or shop floor Systems by using remote access or by providing on-site support (e.g.
solve incidents on laptops, Office and production PCs, maintain and exchange infrastructure components, etc.).
- Conduct work packages in IT Service requests and IT and carline projects on-site.
- Assist in development and maintain the hardware and Software asset management.
**Requirements**:

- Professional career: BD Computer Science.
- Relevant experience: 2-3 years in IT technical support, network and communication systems working in the automotive environment.
- English Intermediate.
**Technical knowledge**:

- Windows operating Systems.
- Hardware and network engineering.
- Hardware troubleshooting and replacement.