.At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. If you'd like to help us build the place to find and buy anything online, this is your chance to make history. We are looking for a dynamic, organized self-starter to join our International Markets Central Investigation (IMCI) team as an Employee Relations (ER) Investigator supporting our Mexico, Colombia, and Costa Rica locations.The central objective of the IMCI team is to thoroughly and expeditiously investigate all associate concerns in a fair, unbiased, and consistent manner. The ideal candidate for this position has strong communication and interpersonal skills, demonstrates an ability to earn trust, dive deep and work successfully on a broad spectrum of HR, employee and labor relations issues and business challenges. The ideal candidate has demonstrable experience in Human Resources (HR) and Employee Relations.Minimum QualificationsBachelor's degree completed or 3+ years of Amazon experience3+ years of experience in Human Resources and/or Employee Relations3+ years of experience conducting investigative fieldwork, including complainant, witness and subject employee interviews, data analysis and documentationExperience maintaining strict confidentialityAdvanced English proficiency (C1 level or higher)Key Job ResponsibilitiesInvestigate highly sensitive HR and Employee Relations issues, including: Conducting complainant, witness and subject interviews; Analyzing data from various internal systems; Case adjudication;Proposing remedial action based on investigation findings; Production of completedinvestigation documentationIndependently manage assigned casework, bringing investigations to closure rapidly and definitivelyDesign, collect, and analyze multiple levels of employee and stakeholder feedbackAnalyze aggregate casework data to identify issue trends and opportunities for proactive issue mitigationAnalyze casework trends and produce strategic recommendations to the business to proactively address systemic issuesPartner to engage in continuous improvement of communication vehicles and practicesPartner in analysis and revision of people programs, policies, and practices to sustain a positive work environment for Ops employeesConsult and collaborate with business partners, Corporate ER teams, Legal teams, and 3rd Party Vendors on complex employee investigationsThe individual also will work re-actively on critical employee relations issues that are crisis-oriented and typically can only be successfully completed with limited time