.About the teamThe Employee Service Center (ESC) team is on a mission to transform how employees get HR support in a Cloud HQ environment. We provide a one-stop-shop experience for candidates, employees, managers, and alumni to get their questions and issues resolved quickly and efficiently so that they have more time to focus on the work that matters most. As a member of the team, you will provide excellent service to our customers and help cultivate a collaborative team environment. About the roleAs an Employee Service Specialist at Zillow, you will have an important role in supporting our human resources efforts. This is an opportunity to join a top-tier HR team and contribute to the success of our Mexico City office. We are looking for someone who is highly organized, proactive and able to effectively coordinate various tasks to ensure smooth operations. This role is expected to work in the Mexico City office as needed (approximately 2-3 days per month and for events). In addition to providing in-office support, you'll contribute to Zillow's success by delivering a best-in-class experience to employees. You'll tackle queries across all functional areas - HR, Compensation, Benefits, Workforce Management, and more - while ensuring our intranet remains updated. Your involvement will be pivotal in establishing scalable processes for employee support, playing a crucial role in our ongoing success. What you'll doSupport the onboarding of new hires, mostly remote. This includes:Helping with orientation and paperwork at the Zillow Group office in Mexico City when needed.Coordinating with recruiting, and new hires to ensure clear Day 1 communications.Acting as an escalation point for Payroll to ensure paperwork is submitted correctly and on time.Answering any questions about Zillow Group, Day 1 and Day 2 activities, employment agreements, and escalating to the proper points of contact as needed.Plan, support, coordinate, and execute events for the Mexico office, such as recruiting events and housewarmings. This includes making reservations, handling logistics and communications, and working with various internal teams.Support components of the purchasing and procurement process for the Mexico office, as needed or requested. Act as the main point of contact between the WeWork team and Zillow to identify and escalate challenges.Act as an on-the-ground escalation point for Center of Expertise (COE) groups, providing local expertise and insights, and recognizing that some conversations may be best in Spanish.Maintain physical, on-site employee records to ensure compliance and keep records updated. This includes making sure the right teams have access to contracts, scanning new hire paperwork, and getting it to the appropriate team. (Uses discretion with confidential information).Collaborate with teams like Payroll, T&E, and People Legal to improve processes for Zillow Group's Mexico employees