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**Company Description**Etsy is the global marketplace for unique and creative goods.
We build, power, and evolve the tools and technologies that connect millions of entrepreneurs with millions of buyers around the world.
As an Etsy Inc. employee, whether a team member of Etsy, Reverb, or Depop, you will tackle unique, meaningful, and large-scale problems alongside passionate coworkers, all the while making a rewarding impact and Keeping Commerce Human.
**What's the role?
**The EOP Learning Manager will play a key role in designing, developing, and implementing innovative learning solutions that enhance the skills and performance of our global audience of customer support and policy enforcement agents.
You will collaborate with cross-functional stakeholders to identify training needs, create engaging, learner-centered content, and deliver impactful learning experiences.
Your focus will be on driving continuous development, improving operational effectiveness, and ensuring alignment with business goals.
With a deep understanding of adult learning principles and a passion for empowering others, you will help shape a culture of growth and excellence within the organization.This is a full-time position reporting to the Manager of EOP Learning and Development.
In addition to salary, you will also be eligible for an equity package, an annual performance bonus, and our competitive benefits that support you and your family as part of your total rewards package at Etsy.
**What's this team like at Etsy?
**The EOP Learning and Development team plays a key role in preparing agents at Etsy to deliver exceptional customer experiences and enforce policies effectively.
This team focuses on designing and developing learner-centered training materials that emphasize continuous skills development.
In close collaboration with the Agent Resource Management (ARM) team—responsible for creating accessible and digestible agent resources—and the EOP Quality Insights (EQI) team—focused on measuring interaction quality and identifying areas for improvement—the Learning and Development team drives the Enablement vision to surprise and delight our members while ensuring a safe marketplace.
**What does the day-to-day look like?
**- Effectively navigate and synthesize complex content, and then use instructional design to create learning experiences including eLearning, micro-learning, and videos.- Act as a consultative partner by making recommendations backed by data and/or external research on the right methods and modalities of training.- Follow established processes to address a business need through the learning objectives of the material; skillfully flexes the process when needed.- Collaborate with partner teams to identify training and content needs to enable agent success and drive key metrics.- Proactively address areas of opportunity within our training through data and insights received from a robust feedback system