.DescripciónJob Description - Enancial Senior Technical Support Engineer (22000427)Applicants are required to read, write, and speak tllowing languages:EnglishImportante empresa in the accounting lifecycle with knowledge of common enterprise structures setup, journal processinnancial reporting, interfaces, period close processes and activities anancial Reporting Workspace are highly desired.
Support or consulting Importante empresa with Oracnancials or other Enancial solution is preferred.Responsibr providing excellence in customer service support, track-incidence, diagnosis, replication, troubleshooting, and resolution of complicated and critical cases.
Tcus of this position is to provide Customer Service on a technical anctional level and to ultimately drive complete and total resolution of each service incident.Functional/Technical Knowledge & SkillsExcellent analytical and problem solving skillsStrong understanding of ERP product(s), specificalnancialsEnancials Importante empresa preferred; EBS General Ledger, Accounts Receivable axed Assets Importante empresa are helpful but working knowledge of EBS Accounts Payable is desired and Importante empresa with Accounts Receivablxed Assets, or other Enancial is a plus.Functional/Technical background in assigned product area nancials) and exposure to associated systems and softwareTechnical skills in any of tllowing are desirable:RDBMS, SQL, PL SQL, XML, Java, J2EE and Oracle ADF, SOA and Web ServicesUnderstanding of structured SQL statements and how they are executed in the RDBMS (SQL/ PLSQL) helpfulAbility to read and decipher software Log and Trales, Web Server Optimization, Server configuration as well as the ability to act upon tnding to determine a problem resolution.As a member of the Support organization, yocus is to deliver post-sales support and to the Oracle customer base while serving as an advocar customer needs.
This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshootir our Electronic Support Services.
A primary point of contar customers, you are responsibr facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.As a Sr. Support Engineer, you will be the technical interface to customers, Original Equipment Manufacturers (OEMs) and Value-Added Resellers (VARr resolution of problems related to the installation, recommended maintenance and use of Oracle products.
Have an understanding of all Oracle products in their competencies and in-depth knowledge of several products and/or platforms.
Also, you should be highly experienced in multiple platforms and be able to complete assigned duties with mínimal directiom management.
In this position, you will routinely act independently while researching and developing to customer issues