End User Computer Technician

**EInfrastructure - EUC Technician**- 3+ years of experience supporting Microsoft systems (Windows 7, 8.1,10) in IT Infrastructure function.- Must have knowledge of Microsoft desktop operating systems.- Must have knowledge of PC hardware architecture- Experience in Share File, Surfhub for required roles- A solid understanding of TCP/IP, DNS, DHCP and other network fundamentals- Good understanding of other IT disciplines, (i.E Messaging, Server operations, etc.)- Should have good understanding of Microsoft Acrive Directory, Patch management, DHCP and DNS- Should have good understanding of user profile management- Proven Customer Service skills- Excellent written and oral communication skills- Experience in Scripting languages like powershell- Excellent written and oral communication**Technical skills**:- Awareness of latest technologies and trends- Knowledge of agile methodologies- Must have the ability to identify and instill industry best practices- Proven Customer Service skills- Excellent written and oral communication**Language skills needed**: English**Soft skills**:- Create deep client impact- Execution excellence**The role is expected to carry out following function/activities as part of this job.**- Point of Contact for escalated IT Incidents and update Client on ETA /Resolution/Workaround.- Point of Contact for IT Teams and Vendors at client and the company.- Point of Contact for future Infrastructure Enhancement and requirement gathering.- Coordinate with IT teams at client environment for Incident resolution and Project Implementations- Manage IT Service Delivery at onshore Locations- Coordinate with Offshore IT Team.- Monitor KPI for Incident, Problem and Change Management and provide Client feedback to Offshore Team.- Work with PMO on short/long term IT Project implementations- Work with Delivery SPOCs and client Business users on IT requirements- Coordination with 3rd party vendor / contractors on IT System upgrade/break fix /new installations- Vendor Contract and License Management- Implement Service improvement and Transformation initiativesTipo de puesto: Tiempo completoSalario: $21,000.00 - $34,000.00 al mesHorario:- Turno de 8 horasPrestaciones:- Días por enfermedad- Programa de referidos- Seguro de gastos médicos mayores- Seguro de vida- Trabajar desde casa- Vacaciones adicionales o permisos con goce de sueldo- Vales de despensaConsideraciones ante el COVID-19:Trabajo remoto.