End User Computing Engineer – Guadalajara, Mexico MXN 400,000 - 600,000 Axiom Technologies is a Global IT Services partner supporting medium to large-scale enterprises. Please visit our website for more information about what we do at www.Axiomtechnologies.Com.Axiom Technologies is an Equal Opportunity Employer and encourages applicants from all backgrounds and genders to apply, including Aboriginal and Torres Strait Islander candidates.Roles and ResponsibilitiesGood communication skills in English to interact directly with the customer and proper email etiquette.Strong knowledge of Application packaging using Admi Studio tool, with skills in VBScript and PowerShell.Strong knowledge in APPV 5; basics of APPV 4.6 would be an added advantage.Strong SCCM knowledge.Strong troubleshooting skills for issues arising at end users' side for MSI, APPV, SCCM deployment.Ability to think outside the box for various scenarios when one methodology is not working for a particular issue.Understanding of the end-to-end process of EUC Certification and insights to read beyond the planning notes to understand the actual requirements of an app packaging request.Ability to understand the history of an application, including how it was packaged and its previous requirements, to make decisions on current packaging requests.Ability to decode glitches in planning notes and lab tech team's findings of an application and steer the packaging in the right direction by coordinating with the planner/lab team or customer if needed.Willingness to contribute to SIP periodically by providing automation for various activities related to the end-to-end process.Basic knowledge of VMWare vSphere; must be a quick learnerof activities that may extend beyond app packaging.Job description for Application Planner:Good communication skills in English to interact directly with the customer and proper email etiquette.Basic knowledge of Application packaging, APPV 5, and SCCM.Quick learner to observe/learn and react to customer's queries/escalations appropriately.Thorough understanding of the end-to-end process of EUC Certification.Understanding of the entire lifecycle of an app and its history.Responsible for conducting one-to-one sessions with customers, gathering their requirements for packaging, and guiding them for any queries related to the process to ensure the app project reaches its conclusive end.Strong knowledge in documentation and Microsoft Excel.Ownership qualities to take up an app towards SEED/PROD deployment and follow up with packagers/customers whenever required.What next?If you are looking for that next challenge in your career and wish to apply for this role, please forward your resume to ******.#J-18808-Ljbffr