**Endpoint Analyst**
**Mexico**
**Job Description**:
- Works from specifications to install, configure and monitor desktops, mobile devices, and other network-attached devices.
- Responsible for level 2 triage, investigation, resolution of desktop issues, configuration, and coding of simple data fixes and other workarounds.
- Handle complex customer scenarios, documenting solutions, and effectively providing dependable and timely resolution to all product-related technical issues experienced by customers
- Provide remote infrastructure support delivery and performing problem-cause analysis
- Collaborate with fellow support colleagues and other internal organizations to provide superior customer service
- Act as a customer advocate by working directly with customers on high-priority issues to deliver timely resolution and capture customer feedback to influence process/product improvements.
- Anticipate customer needs and effectively address concerns related to their issue or resolution
- General awareness about Win10, Core Apps (like Browser, Outlook, Excel, Word, etc.
), O365, and Active Directory
- Proficient in handling customer queries across the globe (primarily the United States & Canada)
- Exceptional written, and verbal communication skills
- Proven service industry front-line experience with handling high-value/critical customers
- Ability to keyboard to capture important details on a call for documentation
- Knowledge of Service Desk tools like Service Now
- Knowledge and understanding of basic hardware, software, and networking.
- Handle and work with the stipulated SLAs and KPIs as per the agreement with SOW.
Salary rate: Max 27-/28K Monthly.
This will be direct hire.
Full-time employee
Law Benefits
Sueldo: $27,000.00 - $28,000.00 al mes
Puede trasladarse/mudarse:
- Cuauhtémoc, CDMX: Trasladarse al trabajo sin problemas o planear mudarse antes de comenzar a trabajar (Obligatorio)
Lugar de trabajo: Empleo presencial