Engagement Director, Professional Services

.Overview:We are more than a software company. We want to be known as a company that does the right thing, no matter the challenge or controversy. We are committed to creating a culture that values every person and every experience. Individual life experiences shape the way we interact with the world, which is why we encourage people to bring their whole selves to work each day. The strength of our global workforce is the most significant contributor to our success.We believe: Every Experience Matters. Talent is Everywhere. All Belong Here.At Medallia, we hire the whole person.Our Director of Professional Services will own a portfolio of accounts including their P&L. The portfolio may be vertically focused (i.E., Financial Services) or geographically focused. They will ensure our customers are successful with Medallia, whilst growing the breadth and depth of the relationships. They will develop and mentor a team of world-class, professional services personnel, and take part in recruitment and goal setting for the organization. They will work with Medallia's partners to ensure their success with their customers. As an important leader in Professional Services, they will own and help drive key initiatives within Professional Services. Goals include improvement of NPS (Net Promoter Score), Renewals and Customer Expansion, team growth and development, and profitably running their portfolio