.DescriptionBioCatch is the leader in Behavioral Biometrics, a technology that leverages machine learning to analyze an online user's physical and cognitive digital behavior to protect individuals online. BioCatch's mission is to unlock the power of behavior and deliver actionable insights to create a digital world where identity, trust, and ease coexist. Today, 32 of the world's largest 100 banks and 210 total financial institutions rely on BioCatch Connect to combat fraud, facilitate digital transformation, and grow customer relationships. BioCatch's Client Innovation Board, an industry-led initiative including American Express, Barclays, Citi Ventures, and National Australia Bank, helps BioCatch to identify creative and cutting-edge ways to leverage the unique attributes of behavior for fraud prevention. With over a decade of analyzing data, more than 80 registered patents, and unparalleled experience, BioCatch continues to innovate to solve tomorrow's problems. For more information, please visit www.Biocatch.Com.We are looking for an exceptional individual to join our vibrant growing Solutions organization as an Engagement Manager. You will work on an ongoing basis with a portfolio of our largest customers to drive the utilization of the BioCatch Behavioral Biometric solution to create positive business outcomes. Post-sales you will define the strategic direction of the customer, collaborate with the customer to jointly solve problems, and pair with Account Managers to identify and explore new opportunities to leverage BioCatch data and services to protect our customers from cybercriminals. Partner with your Threat Analyst and Solutions Engineer to present consultative solutions to a wide range of audiences, from executives to business owners, and maintain your position as a trusted advisor by continued engagement with the customer. This role will work across multiple industries, with a primary focus on top tier Financial Institutions in Latin America.Location:Preferred location: Mexico City, MexicoSecond Preferred location: Monterey, MexicoRole Responsibilities:Manage risks to efficacy of the BioCatch solution for our most strategic customers.Function as a single point of contact for general consulting, incident reporting, and escalation for our most valuable customers, working in tandem with BioCatch Support, Service Delivery, Threat Analyst and Data Scientists.Manage project coordination and provide strategic oversight for project team to ensure adherence to a schedule, and scope when delivering new use cases for customers.Develop, and update project plans for technology delivery that forecasts timeline, resource needs and task owner.Develop the work breakdown structure and iterate with each project to maintain efficiency.Track milestones and deliverables, by syncing up with the customer delivery team and identify risks to timelines