Date: May 19, 2024
Company: Corning
Corning is vital to progress – in the industries we help shape and in the world we share. We invent life-changing technologies using materials science. Our scientific and manufacturing expertise, boundless curiosity, and commitment to purposeful invention place us at the center of the way the world interacts, works, learns, and lives.
Our sustained investment in research, development, and invention means we're always ready to solve the toughest challenges alongside our customers.
SCOPE/PURPOSE OF POSITION: The ServiceNow ITOM/ITAM/SACM-CMDB engineer will be responsible for end-to-end maintenance of business support and administration for the ServiceNow IT Operations Management and IT Asset Management applications/modules/processes such as Event Management, Discovery, Service Mapping, SACM/CMDB, SAM, and any other modules later determined to be in scope.
ROLES AND RESPONSIBILITIES: Participate and advise in product lifecycle conversations for given platform scopeEstablish a strong partnership with parallel operational system administrators and support resources to maintain continuity of data flow for system integrationsMeet discovery health and service mapping objectives by executing a CMDB maturity model and control plan to ensure sustainable health and data integrityAnalyze health monitoring and system data to make maintenance of business action recommendations that will foster hardened system security, overall platform currency, and performance optimizationServe as a technical expert for pre-project requirements building and shapingEvaluate and assess the impact of new requirements to ensure overall alignment with the platform, current infrastructure, and support operationsEvaluate and test system fixes and new capability to determine impact and benefitsConfigure, test, and implement system enhancements and modules in the platform as neededExecute implementation efforts with operational change and production processes to ensure minimal impact to production and compatibility with other system maintenance activities such as weekly moves to production, quarterly patching, and annual upgradesAssess impact of designed client scripts, business rules, and workflows and partner with respective operations resources for implementationCreate and maintain roadmap, system design, and architecture documentationHandle operational escalations to include ticket management with the SaaS providerService Mapping scope specific responsibilities include:Review service map quality with owners of servicesConvert existing manual Application mapping to discoverable mappingDocumentation on configuration and patterns required for Service MappingAuditing Service Maps for technical issues and resolvingService Mapping and discovery schedule maintenanceEvent Management scope specific responsibilities include:Maintain Event Management Application and IntegrationsOnboard new element managers to include integration, event handling, rules, and notificationsReview events for errors and completionReview alerts to ensure CI binding is occurring as expectedReview alert and incident creation with process and area ownersModify auto assignments or routing functionsEnsure overall quality and value of event management toolSoftware Asset Management scope specific responsibilities include:Maintain SAM Pro Store Applications Versions and UpgradesSupport ServiceNow Agentless DiscoveryImplement, support, and document SaaS and Inventory IntegrationsDevelopment/Configuration of Additional SAM Pro Enhancements and Capabilities in accordance with enhancement processPartner with SAM team for bulk data uploads and integrity managementRequired Skills/Experience 7+ years of overall IT experience5+ years of total ServiceNow experience that includes first-hand support and/or system administration2+ years of ServiceNow design and implementation experience across the platformWorking knowledge of ServiceNow applications with focus on IT Operations Mgmt. and IT Asset Mgmt.Extensive understanding of integration standards, design, and implementationIn-depth understanding of CMDB, Common Service Data Model, Service Mapping and DiscoveryExperience with ServiceNow Integration Hub activity designer, activity packs, and orchestrationThorough understanding of ServiceNow integrations, database hierarchies and designKnowledge of ServiceNow's license and entitlement structureKeen eye for gaps, complexity reduction and simplification without compromising requirementsAbility to work cross-functionally to resolve conflicts and prioritiesWorking knowledge of creating and configuring forms and screen updates in ServiceNowDemonstrated use of Workflow Editor and Flow DesignerCorning Puts YOU First! We are committed to supporting your health, financial, career development, and life goals as you grow professionally and personally to achieve your highest potential. All benefits begin as soon as you start your career at Corning.
Our monetary peer-to-peer recognition program is tied to our Values and celebrates you and your colleagues' contributions.Health and well-being benefits include medical, dental, vision, paid parental leave, mental health/substance use, fitness, and disease management programs.Companywide bonus and attractive short- and long-term compensation programs are available based on your role and responsibilities.Professional development programs help you grow and achieve your career goals.We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To request an accommodation, please contact us at ******.
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