.Date: Sep 12, 2024Company: CorningRequisition Number: 62593Corning is vital to progress – in the industries we help shape and in the world we share. We invent life-changing technologies using materials science. Our scientific and manufacturing expertise, boundless curiosity, and commitment to purposeful invention place us at the center of the way the world interacts, works, learns, and lives.Our sustained investment in research, development, and invention means we're always ready to solve the toughest challenges alongside our customers. Our Optical Communications segment has recently evolved from being a manufacturer of optical fiber and cable, hardware and equipment to being a comprehensive provider of industry-leading optical solutions across the broader communications industry.SCOPE/PURPOSE OF POSITION:The ServiceNow ITOM/ITAM/SACM-CMDB engineer will be responsible for end-to-end maintenance of business support and administration for the ServiceNow IT Operations Management and IT Asset Management applications/modules/processes such as Event Management, Discovery, Service Mapping, SACM/CMDB, SAM, and any other modules later determined to be in scope.ROLES AND RESPONSIBILITIES:Participate and advise in product lifecycle conversations for given platform scope.Establish a strong partnership with parallel operational system administrators and support resources to maintain continuity of data flow for system integrations.Meet discovery health and service mapping objectives by executing a CMDB maturity model and control plan to ensure sustainable health and data integrity.Analyze health monitoring and system data to make maintenance of business action recommendations that will foster hardened system security, overall platform currency, and performance optimization.Serve as a technical expert for pre-project requirements building and shaping.Evaluate and assess the impact of new requirements to ensure overall alignment with the platform, current infrastructure, and support operations.Evaluate and test system fixes and new capability to determine impact and benefits.Configure, test, and implement system enhancements and modules in the platform as needed.Execute implementation efforts with operational change and production processes to ensure minimal impact to production and compatibility with other system maintenance activities such as weekly moves to production, quarterly patching, and annual upgrades.Assess impact of designed client scripts, business rules, and workflows and partner with respective operations resources for implementation.Create and maintain roadmap, system design, and architecture documentation.Handle operational escalations to include ticket management with the SaaS provider.Service Mapping scope specific responsibilities include:Review service map quality with owners of services.Convert existing manual Application mapping to discoverable mapping.Documentation on configuration and patterns required for Service Mapping