.Welcome to Warner Bros. Discovery… the stuff dreams are made of.Who We Are…When we say, "the stuff dreams are made of," we're not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD's vast portfolio of iconic content and beloved brands, are the storytellers bringing our characters to life, the creators bringing them to your living rooms and the dreamers creating what's next…From brilliant creatives, to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive.The JobThe role of the Engineer, Systems is to assist senior engineers in designing, building, and implementing solutions to meet Workplace Technologies business needs related to mobile devices, desktop hardware, and desktop applications. In addition, this Engineer will work closely with Workplace Support Technicians to provide Level 3 technical solution support and serves as a senior technical point of escalation for core end user IT systems and application technologies. The Engineer is responsible for assisting with documentation and knowledge transfer to appropriate support teams.Operations and AdministrationAdministration of Jamf and Intune for Mac, Mobile, and Android endpointsBuild and prepare packages for automated deployment and self serviceTroubleshoot Jamf and Intune infrastructure and resolve outages with vendor assistanceWork with Identity Team on creating and managing Conditional Access PoliciesFollow security best practices and implement agreed baselines under the guidance of senior staffTriage any outages/critical issues including providing resolution and RCA.Escalations, Collaboration, and DocumentationBuild and update documentation related to internal process and for support teamsMonitor company mediums (Zoom, Teams, SharePoint, Confluence, email, etc.) for support requests and escalations and assist based on priority.Review Service-Now tickets related to Jamf/Intune/Mac/Mobile and update in a timely manner.Collaborate with key stakeholders to understand team needs and dependencies to better align technical solutionsAssist in developing and executing a methodology to evaluate, prioritize and monitor the success of the business processesAccurately and clearly articulate strategic issues and provide relevant, logical options for solving themActively participate in team meetings and collaboration opportunities (including occasional travel).Actively stay up to date on the latest technologies and solutions, including internal/external learning and research.Create endpoint reports for stakeholders as requested