.Engineering Service technical support GISAbout the RoleLocationMexicoRemote vs. OfficeHybrid (Remote/Office)CompanyOrganizationGrid TechnologiesBusiness UnitServiceFull-timeExperience LevelMid-level ProfessionalA Snapshot of Your DayAs Engineering Service Technical support for GIS, you will work in the project team to develop the technical solution according to customer requirements. This includes the entire process, starting with clarifying fundamental questions, identifying spare parts, defining materials and tools for repairing activities and minor modifications. Documenting best practices, standard procedures, and lessons learned.How You'll Make an ImpactTaking over the entire technical clarification process of customer inquiries of the product and project business for high-voltage switches/systems/devices in the field of GIS Switchgears.Support of internal teams with technical questions, especially with project management/order processing, sales, purchasing and PLM in the quotation as well as order processing process.Preparation of technical elaborations for parts and solutions as a basis for quotations or order processing in the product business and support of construction sites in case of queries.Technical inquiries to suppliers and technical evaluation of supplier offers (incl. supplier deviation requests).Evaluation of Non Conformance Reporting (NCRs) with technical origin in the order case (manufacturing phase and when the component is installed).What You BringSuccessfully completed technical education with a focus on electrical engineering or comparable.3+ years of professional experience in the installation or maintenance of high-voltage switchgear, ideally in the field of gas-insulated switchgear (GIS)Detailed knowledge of the technology of Siemens Energy high voltage switches/systems/devices (8DNX, 8DQX) as well as in handling drawings and parts lists. Good knowledge of SAPFluent English, both written and spoken.Pleasure in working in a team and intercultural openness, ability to analyze as well as entrepreneurial thinking and actingStrong communication and technical skills in interdisciplinary exchange with other technicians/engineers, as well as willingness to travel (approx. 10%)About the TeamOur Grid Technology division enables a reliable, sustainable, and digital grid. The power grid is the backbone of the energy transition. Siemens Energy offers a leading portfolio and solutions in HVDC transmission, grid stabilization and storage, high voltage switchgears and transformers, and digital grid technology.Who is Siemens Energy?At Siemens Energy, we are more than just an energy technology company. We meet the growing energy demand across 90+ countries while ensuring our climate is protected. With more than 94,000 dedicated employees, we not only generate electricity for over 16% of the global community, but we're also using our technology to help protect people and the environment