Job Summary:
Key Responsibilities:
- Delivers multiple training modules, interactive facilitation, planning and preparation through a variety of mediums, including in person, pre-recorded, or via virtual meetings
- Maintains inventory of training programs and formal training received by personnel
- Coaches students one-on-one as they work through hands-on exercises
- Assesses training participants individual learning and recommends to employee and/or manager action or training needed to help improve understanding
- Supports users on how to use the Knowledge Library
- Coordinates the initial set-up of classes, which includes reviewing the class list and preparing materials for the class
- Builds relationships with a broad range of stakeholder groups to provide on-going consultation; Actively works cross-functionally to ensure that learning practices are understood and supported consistently within the learning offerings
- Ensures that learning governance protocols are followed by learning administration groups
Supervisory Responsibilities:
This job does not have supervisory duties
Preferred Qualifications:
Education and Experience
- 2 or more years of related experience
- Bachelor's degree or equivalent experience
Certificates, Licenses, Registrations
- None
Functional Skills
- Ability to interact effectively, and coach others on interacting effectively, with internal or external customers and act with empathy
- Applies broad industry knowledge to discipline practices, including best practices, to support the business unit
- Applies broad ability to leverage learned technical skills in support of team objectives
- Applies broad conflict management and problem resolution skills in managing internal and external customer relationships
- Applies broad problem solving skills to continuously improve business outcomes
- Applies broad knowledge of training facilitation and coaching skills
Integon, a Great Place to Work, provides innovative technology and customer support services to major personal lines insurance providers, including Fortune 100 companies rated A+ (Superior), by A.M. Best, for financial strength.