Enterprise Operations Process Delivery Specialist Call Center Guadalajara, Mx

Introduction
At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.

Your Role and Responsibilities
Take customer calls and provide accurate, satisfactory answers to their queries and concerns
De-escalate situations involving dissatisfied customers, offering patient assistance and support
Guide callers through troubleshooting, navigating the company site
or using the products or services
Ability to Multitask and use different sources of information to solve customer issues.


Required Technical and Professional Expertise Call Center Experience minimum of 1 Year
Excellent Communication Skills
Flexibility to Work on different shifts
Minimum High School Diploma
Multitasking Abilities
Fluent English.
Native Spanish


Preferred Technical and Professional Expertise Call Center Experience of 3 years
Prior Experience in Energy/Utilities Industry
Preferably College Degree
Strong Analytic skills
Collaboration with Operational team to propose process improvement


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