At Jabil we strive to make ANYTHING POSSIBLE and EVERYTHING BETTER. With over 260,000 diverse, talented and dedicated employees across 100 locations in 30 countries, our vision is to be the most technologically advanced and trusted manufacturing solutions provider. We combine an unmatched breadth and depth of end-market experience, technical and design capabilities, manufacturing know-how, supply chain insights and global product management expertise to enable success for the world's leading brands. We are driven by a common purpose to make a positive impact for each other, our communities, and the environment.**Job SUMMARY**- Maintain existing systems and responsible for new development project for business requirements.- As a corporate team to provide system support globally- Work closely with global team for issues resolution- On boarding new Suppliers through EDI implementation- Process gap analysis and continuous improvement for support area.**Essential Duties & Responsibilities**.- As a corporate team to provide 24 x 7 system support within E-Commerce or B2B area.- Work closely with development and admin team for issues resolution- Setup EDI enablement with external suppliers- Responsible for operations process documentation- Monitor ticket closely ensure support tickets are resolved within SLA.- Serve as escalation point for troubleshooting issues per OLA and SLA.- Perform hands on complex configuration in module.**Education & Experience Requirements**- Bachelor's degree in Information Technology or Management Information Systems OR 2 years of equivalent external work experience in the business area, from an IT and business perspective.- Understanding process of **EDI / B2B** and their standards (EDIFACT, X12, RosettaNet and API )- Knowledge of EDI Message types (EDIFACT):- ORDER, ORDER RESPONSE, ORDER CHANGE,- EDI FORECAST- INVENTORY REPORT, INVOICE- Understanding EDIINT, especially with AS2 communications- SI - Sterling Integrator ver 5.03(formerly known as GIS- Gentrac Integration Suite)- Axway / B2Bi Gateway Interchange 5.5 or above- Microsoft Operations Manager 2007 or above- Preferably have ERP knowledge with SAP- Knowledge and experience with other ERP packages (eg. ORACLE, BAAN) is also acceptable**Jabil, including its subsidiaries, is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identify, age, disability, genetic information, veteran status, or any other characteristic protected by law.