.At Jabil we strive to make ANYTHING POSSIBLE and EVERYTHING BETTER. We are proud to be a trusted partner for the world's top brands, offering comprehensive engineering, manufacturing, and supply chain solutions. With over 50 years of experience across industries and a vast network of over 100 sites worldwide, Jabil combines global reach with local expertise to deliver both scalable and customized solutions. Our commitment extends beyond business success as we strive to build sustainable processes that minimize environmental impact and foster vibrant and diverse communities around the globe.Essential Duties & Responsibilities:Support existing EDI applications systems as well as system integration / middleware.Provide 24 x 7 system support within E-Commerce or B2B area.Work closely with development and admin team for issues resolution.Setup EDI enablement with external suppliers.Responsible for operations process documentation.Monitor ticket closely to ensure support tickets are resolved within SLA.Serve as escalation point for troubleshooting issues per OLA and SLA.Maintain a thorough knowledge and in-depth field experience in one application module regarding emerging or job technologies required, this could include formal or self-paced professional development.Perform hands-on complex configuration in module.Education & Experience Requirements:Bachelor's degree in Information Technology or Management Information Systems OR 2 years of equivalent external work experience in the business area, from an IT and business perspective.Understanding of EDI / B2B processes and their standards (EDIFACT, X12, RosettaNet and API).Knowledge of EDI Message types (EDIFACT): ORDER, ORDER RESPONSE, ORDER CHANGE, EDI FORECAST, INVENTORY REPORT, INVOICE.Knowledge of one or more of the following applications is highly desirable:Sterling Integrator ver 6.03 or above (formerly known as GIS- Gentrac Integration Suite).Axway / B2Bi Gateway Interchange 5.5 or above.Microsoft Operations Manager 2007 or above.Preferably have ERP knowledge with SAP.Knowledge and experience with other ERP packages (e.G., ORACLE, BAAN) is also acceptable.Jabil, including its subsidiaries, is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, genetic information, veteran status, or any other characteristic protected by law.Accessibility Accommodation: If you are a qualified individual with a disability, you have the right to request a reasonable accommodation if you are unable or limited in your ability to use or access Jabil.Com/Careers site as a result of your disability. You can request a reasonable accommodation by sending an e-mail to ****** with the nature of your request and contact information. Please do not direct any other general employment related questions to this e-mail