.Would you like to be part of a focused, dedicated team? Do you want to work and grow with other motivated, ambitious people?Wagner Equipment Co. offers challenging career opportunities, extensive training and employee development along with an opportunity to grow your career and thrive under Wagner's reputation for excellence. We offer excellent benefits and supply you with the tools you need to maximize your potential and grow within Wagner.Benefits include:Paid Time Off (PTO) Plan - Up to 96 hours of PTO in your first year + 8 company paid holidaysMedical, dental, and vision insuranceLife and AD&D InsuranceRetirement Plans - 401K and Roth 401K, eligible employees can receive a company contribution up to 7%Tuition ReimbursementEmployee Assistance Program (EAP)CEFCU- Citizens Equity First Credit Union - Employees have access to services including payroll deductions, savings accounts, loans, VISA card, and more.Additional Benefits include: Unum Supplemental life Insurance, Aflac Critical Illness + Accidental Insurance, ID WatchDog and discounted employee phone plans.Position: Field Service Class C Technician - Field Service Class B TechnicianPay: $20.54 - $29.00 + Location Differential. Pay rate is dependent on education and experience.Essential Functions:Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.Removes, repairs, and installs major components in varying configurations of equipment.Communicates with customers on the diagnosis and status of repairs, parts, and other concerns.Accurately troubleshoots and repairs CAT equipment the first time.Reads, understands, and applies electrical and hydraulic schematics to repair work.Makes determinations in the field on warranty repair and guidelines, communicating decisions to customer and dispatcher.Works with the Service Department, Product Support Representatives, and Sales Department to meet all of the customer's needs.Maintains truck and crane inspection logs, and CAT Service reports on a daily basis.Maintains tooling in good working order as per MSHA and OSHA regulations.Maintains service vehicle in safe and good repair.Teaches and coaches other technicians in the field.Promotes Wagner Equipment Co. to customers.Other duties as assigned by manager.Required Education and Experience:High School Diploma or GED.Relevant CAT related courses.1 year experience servicing heavy equipment.1-3 years administrative/clerical experience.3-5 years customer service experience.3-5 years sales experience.Additional Eligibility Requirements:DOT Health Card.Class D Driver's License.MSHA License.Competencies:Data Entry, Telephone Skills.Safety Knowledge.Reading/writing, reasoning, organizational, communication & math skills.Caterpillar Product Knowledge.Basic Knowledge of Microsoft Word and Outlook.Intermediate Knowledge of DBS/ET/SIS/SIS Web/STW.Ability to work independently with little or no direction.Well-rounded knowledge of CAT equipment