Entry Level Service Desk Agent

First person of contact for your users in various Level 1 IT issues
- Mexico - Queretaro, MX
- Young professionals
- Full-time

**—** Your Benefits **—****:

- Buddy program- Extensive paid training- Extra hours compensation- Internal career development- International environment- Onboarding program- Unlimited employment contract**Your skills**:

- Previous experience in a service / help desk environment
- Previous experience of extended hours shift patterns, or an open-minded approach to work within such a team
- A friendly, engaging and pragmatic approach to your work
- Enthusiasm to learn new & niche support technologies

**Your Tasks**:
As a Service Desk Specialist, you will be the first point of contact when things go wrong. Focused on supporting print & imaging capabilities, we will provide you with ALL the technical training you'll ever need to perform detailed, remote diagnostics on tickets raised, looking to resolve issues where at all possible.

In circumstances where you determine the best remedy is an onsite engineer, you will escalate this need within our group, ensuring the engineer is dispatched and briefed on the issues found.

**Be part of us**:
Hemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry. We go the extra mile - we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids' Family. That's why Hemmersbach is The Social Purpose IT Company.