At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe.
**Position Summary**:
The Equipment Service Technician for Life Sciences acts as Trusted Advisor to STERIS Customers in maintenance and procurement of medical devices and consumable products as part of a high performing team.
The FSR drives an exceptional Customer experience by providing on-site preventative maintenance, troubleshooting, repair, equipment modification and installation support on complex mechanical, electro-mechanical and electronic units in a high stress healthcare environment.
**Duties**:
- Drive Customer satisfaction through pro-active communication and commitment to resolving Customer's issues/problems expediently.
- Perform preventive and corrective maintenance required on STERIS and related product lines in a safe and efficient manner.
- Troubleshoot, repair, modify, overhaul, or refurbish standard and special purpose equipment and systems components.
- Ensure a positive Customer experience by providing timely PM performance, service calls, warranty calls, field upgrade programs, etc.
Perform minor installations as required.
- Maintain a working relationship with the Area Service Manager to advise of activity/changes related to sales opportunities in assigned territory.
- Increase company growth through identifying sales opportunities and recommending STERIS products/services to Customers.
Communicate leads to management and sales staff.
Be a positive ambassador for STERIS at Customer sites.
- Respond to routine Customer and sales questions regarding equipment operation and performance.
At the Area Service Manager's discretion, provide on-site support to the sales organization, limited to identifying opportunities, sizing, and utility requirements.
**Duties - cont'd**:
**Education Degree**:
- High School Diploma or GED
**Required Experience**:
- High School Diploma or GED with 4+ years of work experience, with 2 of those years in a mechanical/technical role.
Associates degree or related certifications in technical/mechanical area, competitive equipment training or related military experience may be considered towards technical experience requirement.
- Valid driver's license and the ability meet all required background and physical assessment elements to obtain and maintain existing and new vendor credentialing requirements.
- Customer and team engagement experience.
- Effective written and verbal communication skills.
- Must be able to meet flexible schedules with potential overnights, as well as early/late hours, based on Customer and business needs.
**Preferred Experience**:
**Skills**:
- Valid driver's license.
- Excellent interpersonal and Customer communication skills.
- General knowledge of GMPs (Good Manufacturing Practices) and GLPs (Good Laboratory Practices).
- Ability to work flexible hours, sometimes outside "normal business hours" and travel as required.
Must live within 50 miles of center of territory.
- Must be able to lift up to 25 pounds at times and push wheeled transporters up to about 50 pounds.
- Must be able to be compliant with Customer credentialing requirements.
STERIS is a leading global provider of products and services that support patient care with an emphasis on infection prevention.
WE HELP OUR CUSTOMERS CREATE A HEALTHIER AND SAFER WORLD by providing innovative healthcare, life sciences and dental products and services.
STERIS is a $5 billion, publicly traded (NYSE: STE) company with approximately 17,000 associates and Customers in more than 100 countries.
STERIS strives to be an Equal Opportunity Employer.